Kelly Hensley-Fleming
Oceanside
Summary
Dynamic individual with hands-on experience in baking and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Baker
Luis Barragan at Loving Oven
05.2024 - 11.2024
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
- Operated cash registers and processed payments accurately.
- Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
Private Nanny
Self-employed
09.2023 - 11.2024
- Enhance children's emotional well-being by providing consistent and nurturing care.
- Implement daily routines for optimal child development and create a structured environment.
- Encourage social interactions through playdates, group outings, and community events.
- Assists with early childhood education, fostering a love for learning in the children.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
Server/Bartender
Del Frisco's
02.2021 - 09.2023
- Created and served a wide range of alcoholic and non-alcoholic beverages, including crafting specialty cocktails and recommending pairings.
- Maintained a clean and organized bar area, ensuring compliance with health and safety regulations.
- Demonstrated in-depth knowledge of the menu, including daily specials, ingredients, and preparation methods, to share recommendations and answer customer questions.
- Took and delivered customer orders in an efficient manner, prioritizing accuracy and timeliness.
- Communicated with the kitchen staff and management to ensure seamless coordination between food and beverage service for customer satisfaction.
- Managed cash transactions accurately and processed payments through a point-of-sale system.
- Resolved customer complaints and concerns promptly and professionally, ensuring customer satisfaction.
- Trained new staff members, emphasizing service standards and best practices along with menu knowledge.
Hostess/Server
Mafiaoza's
05.2017 - 03.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
Education
High School Diploma -
Franklin High School
05.2020
Skills
- Superb customer service and intrapersonal skills
- Efficient communication verbally and written
- Preform job well in fast paced environment
- Ability to multi task and stay organized
- Attention to detail in order taking, order accuracy, and presentation of dishes and beverages
- Basic proficiency in Spanish
- Food safety and sanitation
- Dough handling and pastry preparation
Timeline
Baker
Luis Barragan at Loving Oven
05.2024 - 11.2024
Private Nanny
Self-employed
09.2023 - 11.2024
Server/Bartender
Del Frisco's
02.2021 - 09.2023
Hostess/Server
Mafiaoza's
05.2017 - 03.2020
High School Diploma -
Franklin High School
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