Kelly Heller
San Diego
Summary
Friendly and personable candidate with talent for building customer relationships and ensuring product displays are visually appealing. Possesses solid understanding of retail operations and proficiency in inventory management and merchandising techniques. Dedicated to driving sales and enhancing shopping experience through effective product placement and customer engagement.
Overview
24
24
years of professional experience
Work History
Retail Sales Merchandiser
TB Fashionopoly Inc.
06.2020 - Current
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Arranged consistent shelves, bins, and racks at [Number] locations by following established planograms.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Folded and arranged merchandise in attractive displays to drive sales.
- Managed inventory levels, ensuring optimal stock availability for customers at all times.
- Boosted sales revenue through effective merchandising strategies and attractive displays.
Retail Assistant Manager
Del Mar Mercantile LLC
03.2013 - 09.2019
- Controlled store inventory and reviewed cash handling and operations reports.
- Maintained visual merchandising standards throughout the store to create an engaging shopping experience for customers.
- Supervised daily store operations, ensuring smooth workflow and timely completion of tasks.
- Managed employee scheduling, optimizing coverage during peak hours while minimizing labor costs.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Maintained exceptionally clean, customer-friendly and well-run Home Decor department.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
Retail Buyer
Adacas Group Inc / TOBI BLATT
10.2008 - 06.2012
- Traveled to store locations to review product mix, obtain feedback and share information.
- Identified new market trends, proactively adjusting buying strategies to stay competitive.
- Established strategic partnerships with key vendors, securing exclusive deals on trending products.
- Monitored sell-through rates closely, making timely markdowns or promotions as necessary.
- Assessed competitor offerings regularly, ensuring our product range remained relevant and attractive to customers.
- Enhanced store presentation by creating visually appealing merchandise displays, driving increased foot traffic and sales.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Collaborated with sales team to identify and fulfill customer needs.
- Cultivated relationships with wholesalers and distributors to increase inventory availability.
Retail Sales Associate
Adacas Group Inc / TOBI BLATT
02.2001 - 10.2007
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and enjoy a friendly shopping experience
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Education
Bachelor of Arts - Sociology
Arizona State University
Tempe, AZ06-1985
High School Diploma -
Arcadia High School
Phoenix, AZ06-1981
Skills
- Retail Display Management
- Store layout planning
- Product Presentation Management
- Stock rotation
- Visual merchandising
- Window displays
- Product merchandising
- Strategic product placement
- Brand presentations
- Store layout design
- Teamwork and collaboration
- Brand awareness
Timeline
Retail Sales Merchandiser
TB Fashionopoly Inc.
06.2020 - Current
Retail Assistant Manager
Del Mar Mercantile LLC
03.2013 - 09.2019
Retail Buyer
Adacas Group Inc / TOBI BLATT
10.2008 - 06.2012
Retail Sales Associate
Adacas Group Inc / TOBI BLATT
02.2001 - 10.2007
Bachelor of Arts - Sociology
Arizona State University
High School Diploma -
Arcadia High School
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