Kelly Heathwood

• Examined vehicles to determine the extent of damage and recommended repair methods.
• Removed dents from metal bodywork using specialized tools such as rods, hammers, picks, and glue pullers.
• Identified appropriate techniques for each job based on factors such as the size and depth of the dent.
• Repaired minor scratches, dings, and hail damage without repainting or refinishing.
• Ensured that all repairs were completed to factory specifications.
• Assisted in developing innovative strategies for difficult repairs with complex shapes or sizes.
• Adjusted force applied during repair process to minimize risk of further damage to panel surface.
• Maintained a clean workspace throughout the day while adhering to safety regulations.
• Provided excellent customer service by responding quickly to inquiries regarding estimates or scheduling issues.
• Worked collaboratively with other technicians in order to complete jobs efficiently.
• Demonstrated knowledge of paintless dent repair processes through continued education and training.
• Verified accuracy of invoices before submitting them for payment processing.
• Inspected finished products for any remaining imperfections prior to delivery back to customer.
• Researched new technologies related to paintless dent repair in order to remain current in industry trends.

Educator

• Created a safe, comfortable learning environment for students by establishing positive relationships with them.
• Organized activities and resources to promote student engagement in learning.
• Assessed student progress regularly through formal and informal assessments.
• Collaborated with colleagues to share best practices in teaching methods.
• Encouraged critical thinking skills among students through problem-solving activities.
• Utilized various assessment techniques including quizzes, tests, projects and presentations to evaluate student progress.
• Adapted instructional methods according to the changing needs of the school district.
• Planned classroom activities to enable students to work independently, in small groups and in large groups.
• Designed curriculum, lesson plans and instructional materials for classroom teaching.
• Evaluated data and used measurements to plan, coordinate and advance student progress.
• Developed and implemented lesson plans to meet the individual needs of students.

• Met with customers to assess needs and propose customized solutions.
• Provided leadership and direction to grow team portfolio and increase revenue.
• Delivered exceptional experience and maintained productive relationships with area small businesses.

• Worked closely with management to strategize sales techniques to increase branch production and customer service.
• Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
• Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.