Kelly Hayes
Newmarket,ON
Summary
Passionate counselor dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Experienced with counseling individuals struggling with substance abuse to foster recovery and resilience. Utilizes evidence-based techniques to create personalized treatment plans. Strong understanding of addiction psychology and proven ability to manage crises effectively.
Overview
8
8
years of professional experience
Work History
Addictions Counsellor
The Garden Cornerstone to Recovery
07.2024 - Current
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Increased patient engagement in group therapy sessions by fostering a safe and supportive environment for open communication.
Addictions Counselor
Another Road to Recovery Treatment Centre
07.2022 - 02.2024
- Collaborated with interdisciplinary teams to develop comprehensive care plans, addressing clients'' physical, mental, and emotional health.
- Assisted clients in navigating social services systems to access necessary resources such as housing assistance or medical care during recovery process.
- Maintained up-to-date documentation of client progress notes, treatment plans, and discharge summaries in accordance with regulatory requirements.
- Improved client satisfaction through empathetic listening and tailored support for individual needs.
- Facilitated life skills workshops, empowering clients to manage stressors effectively and make healthier choices in daily living.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Assisted clients in identifying triggers and developing effective coping strategies to maintain sobriety.
- Educated families on the impact of addiction and how to support their loved ones in recovery, strengthening relationships and promoting healing.
- Developed strong therapeutic alliances with each client which contributed towards better engagement in the treatment process.
- Provided crisis intervention services to clients experiencing acute distress or suicidal ideation, ensuring their safety and referring them to appropriate resources.
Assistant Manager
CLEO Clothing Store
09.2017 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Education
Master of Arts - Counselling Psychology
Yorkville University
Fredericton, NB09-2026
Bachelor of Arts - Psychology (Hon.)
York University
Toronto04-2022
Certificate - Sexuality Studies
York University
04-2022
Certificate - Addictions And Mental Health
Toronto Metropolitan University
Toronto01-2017
Skills
- Case management
- Clinical documentation
- Relapse prevention
- Individual counseling
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Reliability
- Adaptability and flexibility
- Certified in CPR/AED
- Life skills training
- Behavior modification
Timeline
Addictions Counsellor
The Garden Cornerstone to Recovery
07.2024 - Current
Addictions Counselor
Another Road to Recovery Treatment Centre
07.2022 - 02.2024
Assistant Manager
CLEO Clothing Store
09.2017 - 08.2022
Master of Arts - Counselling Psychology
Yorkville University
Bachelor of Arts - Psychology (Hon.)
York University
Certificate - Sexuality Studies
York University
Certificate - Addictions And Mental Health
Toronto Metropolitan University
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