Kelly Hayes
Newmarket,ON
Summary
Compassionate counselor with lived experience dedicated to improving lives of individuals struggling with addiction and other behavioral disorders. Caring supporter of recovering patients with guidance toward tangible improvements and relapse prevention. Attentively implements sound treatment plans addressing unique patient needs and helps attain long-term behavioral goals.
Overview
6
6
years of professional experience
Work History
Addictions Counselor
Another Road To Recovery Treatment Center
07.2022 - Current
- Coordinated and led individual and group counseling sessions discussing topics related to recovery, life skills, helping clients achieve short/long term goals.
- Monitor clients, observing behaviors and symptoms and documenting observations in accordance with standard procedures.
- Developed individual treatment and discharge plans for clients through identifying and assessing clients' needs, gathering appropriate history and collecting relevant records and documentation.
- Organized and lead recovery-oriented themes in structured group that allowed clients to discover emotions and process their feelings and thoughts around change
- Provide emotional support and supportive counseling; assist clients in problem solving day to day matters/issues of living, managing behaviors and self-care.
- Developed professional relationships with referring agencies to improve communication related to intakes and to increase business for facility.
- Supported clients using trauma informed lens and provided relevant tools for recovery. Some skills include: boundary setting, interpersonal communication, urge-surfing, and distress tolerance skills.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy (CBT) Acceptance and Commitment Therapy (ACT) and Dialectical Behavior Therapy (DBT).
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Coordinated referrals for addiction services based on individual client needs and preferences.
Assistant Manager
CLEO Clothing Store
09.2017 - 08.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Bachelor of Arts With Honours - Psychology
York University
Toronto, ON04.2022
Certificate - Sexuality Studies
York University
Toronto, ON04.2022
No Degree - Addictions And Mental Health
Metropolitan University
Toronto, ON2017
Skills
- Client Assessments and Relapse Prevention
- Complex Problem-Solving
- Lead Counseling Groups
- Behavioral Skills Development
- Compassionate Care
- Withdrawal Symptoms
- Critical Thinking
- Client Coping Mechanisms
- Cognitive Behavioral Therapy
- Dialectical Behavioural Therapy
- Trauma-Informed
- Emotional Support
- Addictions and Substance Abuse
Additional Education/Training
Living Works Start - Suicide Prevention and Awareness Certificate - 2021
Skills Success
- Addiction and Mental Health - Chemically Speaking Two Certificate - 2023
- Cognitive Behavioural Therapy and Counseling Certificate - 2023
Udemy
- Counseling Psychology Certification Course - Ongoing
- Psychology and Therapy of Addictions Accredited Certificate - Ongoing
- Substance Abuse & Mental Health Interventions (Dual Diagnosis) Certificate - Ongoing
- Treating Complex PTSD (C-PTSD) Certificate - Ongoing
- PTSD and Trauma Counseling Certificate - 2023
- Dialectical Behavioural Therapy (DBT) Accredited Certificate - 2023
PESI - UK
- EMDR Mastery Course: Advanced EMDR Trauma Treatments - Ongoing
- Treating Trauma through Internal Family Systems (IFS) - Ongoing
- Dialectical Behavioral Therapy Essentials Certificate - 2023
Canadian Red Cross
- Psychological First Aid - 2023
- First Aid for Opioid Poisoning Emergencies - 2023
- Emergency First Aid & CPR/AED level C - 2023
Timeline
Addictions Counselor
Another Road To Recovery Treatment Center
07.2022 - Current
Assistant Manager
CLEO Clothing Store
09.2017 - 08.2022
Bachelor of Arts With Honours - Psychology
York University
Certificate - Sexuality Studies
York University
No Degree - Addictions And Mental Health
Metropolitan University
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