Kelly Hauck
Santa Cruz
Summary
- Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects, and cultivating strong partnerships.
- Self-motivated with a background in providing strategic guidance and solutions. Known for strong problem-solving skills, decision-making abilities, and effective communication.
- Demonstrated history of advising clients on optimizing business processes and improving overall performance. Committed to making a significant impact by helping organizations meet their goals and objectives.
- Accomplished Sales Manager offering high performance, leading the development and implementation of a superior sales strategy.
- Results-oriented, with a diverse background in management and customer service. Dedicated to providing excellent customer service, and making operational and procedural improvements.
- Passionate about philanthropic endeavors. Her volunteer work with organizations such as the Angel One Foundation, Habitat for Humanity, and 'Raising Girls' exemplifies her commitment to social causes.
Overview
11
11
years of professional experience
Work History
Homeowner Advisor
Splitero
Santa Cruz
08.2024 - Current
- Assisted homeowners in completing necessary paperwork for investment applications, and explained HEI products and terms to clients clearly and effectively, resulting in a top 5 production several months in 2025.
- Reviewed financial documents for accuracy and completeness during processing and underwriting to facilitate a smooth closing.
- Developed strong relationships with clients through excellent customer service interactions to increase repeat business in the form of a re-split, or referrals.
- Referred several outside loan originators to the wholesale team to build further external relationships.
Loan Officer NMLS ID 1726643
Mortgage
Santa Cruz
12.2017 - Current
- Developed and maintained relationships with potential customers and current clients to increase loan business. Personal average of 20 Million in loan revenue annually.
- Reviewed credit histories, income statements, and other financial information of loan applicants. Counseled clients on debt management and repayment plans.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services related to consumer lending operations.
General Manager
Desert Sun Corp
Bonney Lake
09.2014 - 2018
- #1 in total annual sales out of 500 associates and 13 Salons in 2016 & 2017.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed daily operations of sales, supervised staff, and scheduled employees accordingly.
- Created schedules and monitored payroll to remain within budget.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Skills
- Meticulous attention to detail, focused on customer satisfaction
- Excels in customer service and sales
- Experienced in leadership: managing large teams, hitting team and personal goal requirements with ease
- Schedule coordination and time management
- Team building
- Consumer complaint resolution and client retention
- MS Office and CRM software proficient
- Lead generation
Community Outreach
- Women's Council of Realtors Tacoma/Pierce County/Board Member 2021-2024
- Habitat for Humanity
- American Red Cross
Timeline
Homeowner Advisor
Splitero
08.2024 - Current
Loan Officer NMLS ID 1726643
Mortgage
12.2017 - Current
General Manager
Desert Sun Corp
09.2014 - 2018