Kelly Hanley
St. Catharines,ON
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
1
1
Certification
2027
2027
years of professional experience
Work History
Front Desk Administrator
Performance Auto Group
St. Catharines, ON
06.2026 - 11.2026
- Processed all licensing for customers
- Welcomed customers at front desk, creating a positive first impression for visitors at Performance Auto Group showroom.
- Greeted customers and answered inquiries in a friendly manner.
- Managed incoming calls, directed them to the appropriate personnel, and took messages when necessary.
- Answered phone calls and routed inquiries to sales and service teams.
- Scheduled service appointments using dealership calendar and customer records.
- Verified customer information and updated front desk files accurately.
- Processed customer payments efficiently at the front desk. and provided customers with receipts and proper bills and change.
- Managed customer complaints, resolving issues to ensure complete satisfaction and enhance overall customer experience.
- Directed walk-in guests to proper departments with clear communication.
- Coordinated with sales staff on customer follow-up and visit preparation.
- Maintained professional reception area for Performance Auto Group visitors.
- Processed incoming mail, documents, and dealership correspondence.
- Performed administrative tasks such as filing, copying, data entry, and scanning documents.
- Updated database with new customer information after each transaction was completed.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Provided basic technical support related to office equipment such as computers or printers.
- Coordinated with vendors for supplies delivery and installation of new equipment.
- Provided support during special events by setting up registration tables or answering questions from guests.
- Created purchase orders for office supplies.
- Developed strategies for improving customer service processes within the organization.
- Built strong relationships with customers through friendly interactions, fostering loyalty and repeat business.
- Utilized problem solving skills to resolve conflicts between customers or staff members.
- Processed deposits and payments/supporting the sales team and service team
Front Desk Administrator
Ed Learn Ford
St. Catharines, Ontario
04.2026 - 06.2026
- Greeted customers upon arrival, fostering a welcoming atmosphere at the dealership.
- Managed phone calls and directed inquiries to appropriate sales and service teams, ensuring efficient communication.
- Directed walk-in guests to proper departments with clear communication.
- Scheduled service appointments using dealership calendar and customer records.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Collaborated with sales staff on customer follow-up and prepared for visits to enhance customer experience.
- Processed incoming mail, documents, and dealership correspondence.
- Coordinated with sales staff on customer follow-up and visit preparation.
- Collaborated with MTO on various projects and tasks.
Instructor
Sheridan College
, Ontario
10.2023 - 08.2025
- Instructed courses for international students, fostering cross-cultural communication and understanding
- Delivered lectures and led classroom discussions on core subject concepts
- Developed and implemented innovative teaching strategies to engage students in the classroom.
- Designed course syllabi aligned with college curriculum and departmental standards
- Maintained office hours, providing personalized support to address student inquiries and enhance learning outcomes
- Collaborated with faculty on curriculum updates and program development
- Developed and implemented innovative teaching strategies, enhancing student engagement and participation in classroom discussions
Admissions Officer
Sheridan College
, Ontario
10.2023 - 06.2025
- Oversaw admissions processes at Sheridan College
- Reviewed applications to determine admissions eligibility and ensure compliance with program requirements.
- Verified transcripts and credentials, ensuring accuracy and completeness of applicant files.
- Entered and maintained applicant data in college admissions and student records systems, supporting streamlined processing.
Senior Admissions Coordinator
McGill University
Montreal, QC
- The Admissions Office at the McGill University Faculty of Law supports the selection of future members of the legal community. We advance the Faculty and University's institutional goals through the attraction of a pool of diverse and talented candidates. We strive for excellence in all aspects of our operations. Conscious of the implications of our work on access to justice, we are committed to dismantling systemic barriers to legal education. In all that we do, we uphold the principles of equity, fairness, transparency, consistency, sustainability and integrity.
- Reviewed and evaluated applications for admission, providing initial assessments.
- Collaborated with Admissions team to verify completeness of applicant files, ensuring all required information was present.
- Liaised with admission committee members, professors, and candidates to facilitate effective communication and streamline the admissions process.
- With Assistant Dean, schedule meetings of the Admissions Committee. Attend these meetings and take minutes. Prepared documents for meetings.
- Coordinated interview schedules, arranged interview room setups, and compiled relevant statistics.
- Collect final documentation when courses are complete and process removal of admit condition.
- Support the office with updating information on the Admissions Law website.
Financial Advisor
Rbc
Montreal, Quebec
- Reviewed client financial goals and prepared personalized financial plans
- Interviewed clients to determine income, expenses, financial objectives, and risk tolerance in order to develop successful financial plans.
- Assessed client needs and recommended suitable RBC Wealth Management products to align with financial goals
- Recommended mutual funds, GICs, and retirement savings options
- Built trusted relationships through regular client meetings and follow-ups
- Clarified financial services, account features, and lending options to enhance client understanding and decision-making
- Consulted with clients to assess and meet short- and long-term financial goals.
- Promoted financial services to potential clients through various marketing channels. to attract new customers to increase customer base and grow revenue.
Education
Bachelor of Arts - Finance
Concordia University
MontrealSkills
- Customer service
- Customer intake
- Admissions processing
- Records management
- Microsoft Office (MS Word, Excel, Outlook, PowerPoint, Webex, Workday) Typing 90-120 wpm
- Microsoft SharePoint
- Google Drive
- Fluent in English and French
Personal Information
Driving License: Yes
Certification
Driving Licence
Timeline
Front Desk Administrator
Performance Auto Group
06.2026 - 11.2026
Front Desk Administrator
Ed Learn Ford
04.2026 - 06.2026
Instructor
Sheridan College
10.2023 - 08.2025
Admissions Officer
Sheridan College
10.2023 - 06.2025
Senior Admissions Coordinator
McGill University
Financial Advisor
Rbc
Bachelor of Arts - Finance
Concordia University