Summary
Overview
Work History
Skills
Websites
Languages
Timeline
Quote
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Kelly HANES

Summary

Hardworking employee enthusiastic about learning design field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Successful Owner/Operator with expertise in design industry and insights on competitors and clientele. Dedicated leader maintains professional relationships and negotiates beneficial deals.

Ability to build/maintain a client base

Develop, share and apply product expertise by staying informed with the marketplace and industry trends

Overview

19
19
years of professional experience

Work History

Sales/designer

Action Flooring And Design
12.2023 - Current
  • Boosted sales by designing customized solutions tailored to client needs and preferences.
  • Increased customer satisfaction with personalized design consultations and followups.
  • Developed strong relationships with clients, resulting in repeat business and referrals.
  • Set up appointments for design consultation including flooring, tile. and carpet selections.
  • Project manager for flooring installs, from start to finish assuring customer's satisfaction
  • Customer follow ups
  • Submitting bids for water, fire insurance claims
  • Expanded clientele base through targeted networking events and strategic partnerships within the industry.
  • Generated increased revenue by identifying upsell opportunities during client consultations and design implementation stages.
  • Spearheaded innovative showroom designs that showcased products effectively, attracting new customers.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.

Owner/Operator Interior Designer

Neighbour By The Lake Interiors
08.2013 - 12.2023
  • Design, customer service, purchasing
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed long-term strategic goals for the business based on market trends analysis.
  • Managed day-to-day business operations.
  • Trained and motivated employees to perform daily business functions.
  • Kept all building areas and equipment functional and well-organized to promote business performance.
  • Assessed income and expenses and adapted plans to improve profit levels.
  • Researched and stayed current on industry trends to incorporate new products into designs.
  • Presented compelling design proposals to clients, securing new projects and repeat business.
  • Presented design proposals to clients to establish clear project expectations and goals.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed budgets and timelines effectively to deliver projects on schedule and within budget constraints.

Designer/sales

Lazboy Furniture Gallery
11.2013 - 08.2017
  • Collaborated with clients to address brand imaging and marketing style.
  • Guaranteed designs adhere to company brand standards and guidelines.
  • consistently maintained monthly/weekly and yearly sales targets writing 1.4 million yearly

Designer/sales

Lazboy Furniture Gallery
06.2005 - 11.2013
  • Applied skill in color theory and composition to bring client visions to fruition.
  • Guaranteed designs adhere to company brand standards and guidelines.
  • Obtained approval of concepts by submitting rough drafts to management or to client.
  • Promoted design services to our customers in order to elevate their shopping experience and distinguish Lazboy from competitors. This may include In-Store design consultation, In-Home design consultation and visual design consultation.
  • Maintain weekly/monthly/yearly sales targets with consistently writing 1.5 million in sales yearly
  • Maintained knowledge of all vendors pricing options finishes details etc
  • Monitored all open orders from placement to delivery
  • Followed up on all quotation within one week and on a weekly basics
  • Maintain professional courtesy with associates and customers at all times
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with colleagues and clients.

Skills

  • Training and Development
  • Marketing and Advertising
  • Business-to-Business Sales
  • Finance Management
  • Business Planning
  • Hiring Procedures
  • Network Hardware and Software Maintenance
  • Payroll Processing
  • Leadership and Personnel development

Languages

English
Full Professional

Timeline

Sales/designer

Action Flooring And Design
12.2023 - Current

Designer/sales

Lazboy Furniture Gallery
11.2013 - 08.2017

Owner/Operator Interior Designer

Neighbour By The Lake Interiors
08.2013 - 12.2023

Designer/sales

Lazboy Furniture Gallery
06.2005 - 11.2013

Quote

Never judge a book by its cover, it’s the knowledge in the book that should be judged!!!!
Me…

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Kelly HANES