Kelly Gulliver

I have been involved with customer service since 1987. Most of the years as a Hairdresser. Also worked in a pharmacy in early years . My roll in both these jobs have been mostly customer service since.

• Selected hair colors, products, and services based on customer preference and individually designed hair care plan.
• Worked collaboratively with colleagues to achieve common goals.
• Operated cash registers to receive payments from patrons.
• Kept work stations clean and sanitized scissors, combs and other styling tools.
• Provided consultations to clients about their desired hairstyle and hair care needs.
• Combed, brushed and sprayed hair or wigs to set style.
• Followed updated techniques to color and treat hair and produce consistent results.
• Recommended products to clients based on their individual needs.
• Tracked inventory of supplies used for styling services.
• Organized scheduling of appointments throughout the day.
• Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
• Greeted customers, answered phones and booked appointments.
• Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximize operations.
• Set up workstation and treatment room with products, equipment, and supplies to facilitate services .