Kelly Gorin

• Advise advertisers on best practices for social media advertising
• Achieve Meta Certification as a Media Buyer
• Manage 100-150 advertisers
• Attention to detail,
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• Assist cardholders with debit and credit card issues like lost/stolen, payments, and fraud
• Apply problem-solving skills to aid cardholders regularly
• Cultivate strong attention to detail given the position's requirements
• Provide mentoring to new and struggling agents

• Liaison between brokers and insurance companies
• Competently and promptly deal with the brokers in a professional manner
• Manage over 200 brokers

• Showing excellent customer service skills as first contact
• Inputting purchases for client investments renewals
• Develop tracking sheets for advisors for insurance calls
• Frequent use of Word and Excel as well as in house programs

• Utilize problem-solving skills for real estate and rental research
• Format appraisal documents accurately using Word, Excel, and Adobe
• Create precise maps for appraisals with Google Maps
• Develop file management systems for virtual and hard copy documents
• Provide professional greetings to clients and visitors
• Generate invoices using Simply Accounting

- Assist Broker with applications for insurance, process investments.

- Deal with clients to direct accordingly and provide assistance.

- Process all Accounts Receivable for shopping centre.

- Maintain, balance, and oversee gift card program

- Deal with tenants on any monetary issue regarding payments

- Enter, and adjudicate health and dental claims

- Successfully met daily hour rate of 20 claims/hourly with 98% accuracy.

- Mentor new staff as the come on the floor.

- Created manual to process high level customer claims for entire department.

- Required to main confidentiality at all times.