Kelly Garduno Olivares
Rio Linda
Summary
Versatile and dedicated, I leveraged my creative floral design and exceptional customer service skills at Home Business to develop a loyal customer base, enhancing satisfaction through personalized arrangements. At Black Bear Diner, my multitasking prowess and ability to foster warm customer relationships significantly contributed to a positive dining experience, showcasing my dependability and client engagement expertise. Positive role model focused on supporting development and teaching new skills. Designs and arranges floral displays, bouquets and arrangements aligned with holiday trends and customer requests. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Babysitter
Home Daycare
05.2024 - Current
- I started babysitting my newborn cousin
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Reassured children when upset providing emotional support and stability.
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Florist
Home Business
04.2024 - Current
- My side hustle
- Prepared arrangements and bouquets based on customer requirements.
- Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
- Enhanced customer satisfaction by creating visually appealing and personalized floral arrangements.
- Utilized floral design techniques to craft unique floral arrangements.
- Transported and set up floral arrangements for large-scale functions, comprising weddings, funerals, and banquets.
- Provided customers with care directions for flower arrangements.
- Developed individualized arrangement recommendations based on customers' budget, occasion and preferences.
- Developed positive relationships with clients and vendors to boost rapport and trust.
- Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.
- Nurtured flowers to maintain quality and promote longevity.
- Promoted the business through participation in local events, social media marketing, and community outreach efforts.
Server
Black Bear Diner
11.2021 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- I learned communication skills with costumers and team members.
- Have experience in cashier as well as host.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
Education
High School Diploma -
Foothill High School
5000 McCloud Dr Sacramento, CA 9584206-2023
Skills
- Flower arranging
- Sales and service-oriented
- Customer Service-oriented
- Bouquet wrapping
- Care and handling techniques
- Creative vision
- Creative floral design
- Client engagement and assistance
- Marketing strategy implementation
- Reliability
- Dependability
- Critical thinking
- Following directions
- Housekeeping
- Managing routines
- Activity planning
- Licensed driver
- Infant care experience
- Behavior monitoring
- Behavior management
- Child Development Understanding
- Memory retention
- Supply restocking
- Performance improvement
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Babysitter
Home Daycare
05.2024 - Current
Florist
Home Business
04.2024 - Current
Server
Black Bear Diner
11.2021 - 11.2024
High School Diploma -
Foothill High School
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