Kelly French
Morrisburg
Summary
Dynamic and dependable professional with extensive experience as a WFH Customer Service Agent at Client Care After Hours. Proven ability to resolve escalations and enhance customer satisfaction through excellent communication and attention to detail. Skilled in data entry and proficient in Microsoft Office, ensuring accuracy and efficiency in all tasks.
Overview
7
7
years of professional experience
Work History
WFH Customer Service Agent
Client Care After Hours Answering Service
09.2020 - 06.2022
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
WFH Data Entry and Translation
WFH Canada
11.2017 - 03.2020
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
Work From Home Agent
Marrovoxx Inc
03.2015 - 10.2017
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Displayed excellent multitasking abilities, managing simultaneous tasks while maintaining a high level of accuracy and attention to detail.
- Navigated computer systems efficiently to access information quickly, providing accurate responses during customer interactions.
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Provided personalized assistance to customers, boosting overall satisfaction and retention rates.
- Maintained a high level of confidentiality, protecting sensitive customer information while adhering to all data security protocols.
- Delivered exceptional verbal communication abilities during phone conversations or written correspondence with clients via email or chat platforms.
- Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
Education
OSSD - Mathematics
KLCVI
Kirklandlake06.1997
Skills
Excellent and Professional Telephone Etiquette
Excellent Computer Skills
Dependable and Punctual
Languages
English
Native or Bilingual
Accomplishments
I was given a Award 2yrs in a row for Perfect Attendance and Punctuality by my Employer
I received certificates in Mathematics for every grade 9 to 12 all levels with a final grade average of 98.99%
Timeline
WFH Customer Service Agent
Client Care After Hours Answering Service
09.2020 - 06.2022
WFH Data Entry and Translation
WFH Canada
11.2017 - 03.2020
Work From Home Agent
Marrovoxx Inc
03.2015 - 10.2017
OSSD - Mathematics
KLCVI
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