Kelly Fowler
Cambridge,Canada
Summary
Results-driven professional with extensive experience in Public Relations and Communication, skilled in engaging diverse demographic groups and management levels. Proven ability to make decisions and solve problems in high-pressure environments, enhancing operational efficiency and team collaboration. Strong expertise in strategic planning and process improvement, contributing to increased organizational effectiveness. Recognized for delivering exceptional results in complex projects while fostering a positive workplace culture.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sub-Prime Finance Manager
THE LOAN ARRANGER
01.2019 - Current
- As a Sub Prime Finance Manager, I would be responsible for providing my clients with financing for their automotive needs by verifying information, evaluating customer creditworthiness, preparing financing legal documents, selling products and services, and maintaining rapport with customers.
- I also worked closely with financial lenders to obtain fair interest rates for my client.
- Present and close vehicle financing to customers and provide them with a thorough explanation of aftermarket products, extended warranties, life and disability insurance, additional accessories and a complete explanation of dealership services.
- Thoroughly disclose all financial and product information pertaining to the client's agreement.
- Seeking new lending institutions and maintaining good working relationships to secure competitive interest rates and financing programs.
- Receive and receipt customer deposits/partial payments.
- Accurately producing, printing and prepare the necessary documents for vehicle delivery (I.e., bill of sale, conditional sales agreement, vehicle extended service plan, insurance verification form, life/disability certificate, vehicle protection certificates, waivers etc.).
- Researching vehicle liens on vehicles being traded in by clients.
- Organizing and completing vehicle lien pay-outs for vehicles being traded in.
- Assist Sales & Lease Consultants to close customer sales either on the showroom floor or finance office.
- Remain well-informed of all product knowledge, finance options, promotions, value-add products/services, servicing plans, and industry trends.
Administration Manager
THE LOAN ARRANGER
01.2018 - 01.2019
- Achieved world-class service delivery through effective communication with customers and colleagues.
- Maintained high professionalism in all executed responsibilities.
- Focused on boosting sales figures and enhancing customer retention efforts.
- Promptly greeted customers to improve overall communication experience.
- Reduced caller hold time while ensuring professional interaction.
- Addressed general inquiries by supplying essential information to callers.
- Completed necessary documents for licenses, bank deposits, and liens with accuracy.
- Utilized Microsoft Office Suite efficiently while managing multiple tasks.
Head Housekeeper
Mohawk Casino
01.2017 - 2018
- Supervised daily cleaning operations across multiple floors and public areas.
- Implemented cleaning protocols to uphold safety and hygiene standards in guest rooms.
- Conducted regular inspections to ensure compliance with cleanliness and presentation standards.
- Managed scheduling and training of housekeeping staff to enhance service quality.
- Coordinated inventory management of cleaning supplies for optimal resource utilization.
- Resolved conflicts among team members to foster a positive work environment.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Education
Alcohol & Gaming Commission of Ontario
Kitchener, ON01-2017
Automotive Business School of Canada - OMVIC
Georgian Collage
Barrie, Ontario01.2016
Certificate -
Smart Serve
Kitchener, Ontario01.2014
Skills
- Customer relationship management
- Client retention strategies
- Automotive financing expertise
- Sales proficiency
- Legal document preparation
- Conflict resolution skills
- Effective communication
- Sales strategy development
- Quality assurance practices
- Problem solving abilities
- Attention to detail
- Time management techniques
- Administrative support functions
- Staff management skills
- Multi-tasking capabilities
- Quality assurance controls
- Microsoft Office proficiency
- HR support services
- Quality standards adherence
- Administrative process improvement
- Budgeting and expense oversight
- Scheduling efficiency
- Financial product expertise
- Lender relationship management
- Credit analysis proficiency
- Computer literacy
References
Available upon request.
Certification
- OMIVC
Languages
English
Native/ Bilingual
Timeline
Sub-Prime Finance Manager
THE LOAN ARRANGER
01.2019 - Current
Administration Manager
THE LOAN ARRANGER
01.2018 - 01.2019
Head Housekeeper
Mohawk Casino
01.2017 - 2018
Alcohol & Gaming Commission of Ontario
Automotive Business School of Canada - OMVIC
Georgian Collage
Certificate -
Smart Serve