KELLY FLOYD
Summary
Regional Operations Manager with over 21 years of experience in operations and performance management. Highly skilled at communicating, building influential relationships, and driving sales. A solution-oriented strategist with a focus on long-term goals and cross-functional collaboration while maintaining the highest level of customer centricity.
Overview
20
20
years of professional experience
Work History
Regional Operations/Service Delivery Manager
Belron Canada
03.2014 - Current
- Lead, organize, and oversee operational plans for 13 corporate Speedy Glass locations, 10 direct reports and 42 employees, and an annual revenue of over $13M.
- Drive sales through daily analysis of key performance indicators. Identify trends, forecast, and communicate with teams to strategically meet or exceed daily sales and productivity goals.
- Grew annual sales volume by 18% and trading profit by 19% in 2024.
- Progressively increased employee engagement year after year, achieving a 91% employee engagement score in 2024.
District Manager
Weight Watchers Canada
02.2009 - 03.2014
- Oversaw Atlantic Canada operations in 68 locations, 4 direct reports and +300 employees, with an annual revenue of over $10M.
- Developed and executed annual plans for membership retention, local marketing, community involvement and PR opportunities.
- Developed, secured and implemented a strategic district plan to address deficiencies which resulted in results climbing to the strongest in the country within the first year.
Regional Manager
Weight Watchers Canada
02.2005 - 03.2009
- Oversaw New Brunswick and PEI operations in 23 locations, 125 employees and 4 Location Coordinators as direct reports.
- Developed an employee management system that included hiring strategies, internal development plans and a full team ratio management resulting in recognition as the leader in performance management with the Atlantic District.
- Created and developed a professional, solutions oriented and results driven team through structured role definition, introduction of a business review process per location with sound and consistent performance management practices.
Education
Business Administration
Modern Business College
Saint John, NBSkills
- Communication
- Teamwork
- Problem-solving
- Change management
- Decision-making
- Multitasking
- Leadership
- Detail-oriented
Timeline
Regional Operations/Service Delivery Manager
Belron Canada
03.2014 - Current
District Manager
Weight Watchers Canada
02.2009 - 03.2014
Regional Manager
Weight Watchers Canada
02.2005 - 03.2009
Business Administration
Modern Business College
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