Summary
Overview
Work History
Education
Skills
Timeline
8e
Kelly Fletcher

Kelly Fletcher

Exeter,ont

Summary

Results-driven customer service professional with 18+ years of experience in the food service industry. Strong ability to build and maintain customer relationships. Passionate about animal training and working with horses, demonstrating adaptability and a quick learning ability. Committed to representing establishments with a friendly and professional demeanor, while excelling in multitasking, time management, and delivering positive customer experiences.

Overview

18
18
years of professional experience

Work History

Garden Center Employee

Canadian Tire
Exeter, Ontario
05.2023 - Current
  • Greeted customers and assisted with inquiries regarding garden center products.
  • Provided advice on gardening techniques and plant care to customers.
  • Performed daily checks of plants for quality assurance purposes.
  • Processed payments using point-of-sale systems, accurately recording sales transactions.
  • Delivered friendly service and one-on-one assistance to promote positive customer experiences.

Food Service Supervisor

Western University
London, Ontario
10.2006 - Current
  • Train workers in food preparation, service, sanitation, and safety procedures, as well as cash handling.
  • Compile and balance cash receipts at the end of the day or shift.
  • Interact and build relationships with customers.
  • Supervise staff and participate in front-of-the-house and back-of-the-house practices.
  • Resolve customer complaints regarding food service.
  • As well as conflict between staff.
  • Assign duties, responsibilities, and workstations to employees according to work requirements.
  • Ensured compliance with health and safety regulations in kitchen and servery areas.
  • Developed menus while staying within budget guidelines.
  • Maintain inventory of supplies, equipment, and food items needed for daily operations.
  • Provided direction to staff on proper preparation techniques for menu items.
  • Reviewed daily task lists with employees and assigned tasks for completion.
  • Worked closely with management team to develop promotional campaigns or other marketing efforts aimed at increasing sales volumes.
  • Monitored food storage, handling, preparation, and delivery to maintain health and safety standards.

Assistant Barn Manager

Lilash Equestrian
Centralia, Ontario
05.2014 - 02.2018
  • Assisted with the daily care of horses, such as feeding, grooming, and exercising them.
  • Provided guidance to volunteer staff on barn procedures and safety protocols.
  • Monitored horse health and administered medications as needed.
  • Inspected stalls for cleanliness and repair needs.
  • Organized feed storage areas to ensure adequate supplies were available at all times.
  • Assisted with special projects related to upkeep of the facility such as painting stalls or replacing fencing.
  • Cared for horses by blanketing, cleaning stalls, feeding and watering.
  • Maintained tidy barn by sweeping, cleaning and organizing feed and materials.
  • Assisted students with preparing horses for lessons.
  • Worked with owner to determine ranch needs.

Education

High School Diploma -

St.Micheal's Catholic Secondary
Stratford, ON
01-1998

Skills

  • Proficient with Workday
  • Team player
  • Excellent time management skills
  • Conflict Management
  • Staff Supervision
  • Staff Motivation
  • Food Preparation
  • Food Storage
  • Purchasing

Timeline

Garden Center Employee

Canadian Tire
05.2023 - Current

Assistant Barn Manager

Lilash Equestrian
05.2014 - 02.2018

Food Service Supervisor

Western University
10.2006 - Current

High School Diploma -

St.Micheal's Catholic Secondary

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Kelly Fletcher