Kelly Fitzherbert
Chemainus,BC
Summary
Compassionate caregiver with extensive experience at Integrity Home Care, specializing in personalized care plans and emotional support. Proven ability in medication management and patient assistance, enhancing clients' well-being. Recognized for mentoring junior staff and maintaining a safe, clean environment, ensuring high standards of care and comfort for elderly patients.
Overview
39
39
years of professional experience
Work History
Food Service Worker/Environmental Services Housekeeper
Horizon Health Network
01.1999 - 09.2025
- Operated food service equipment efficiently to ensure timely meal preparation.
- I worked housekeeping for 10 years in an emergency department. it was a very fast paced environment with many discharges , bathrooms patient areas and dr/ nurses lounges
- Maintained cleanliness and sanitation standards in compliance with health regulations.
- Assisted in inventory management, tracking supplies, and minimizing waste.
- Collaborated with kitchen staff to streamline food preparation processes.
- Trained new staff on safety protocols and operational procedures for food handling.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Operated dishwashing and sanitizing equipment according to manufacturer instructions.
- Achieved consistent compliance with health department regulations through diligent adherence to policies and procedures.
- Assisted in inventory management, ordering supplies, and minimizing food spoilage.
- Conducted daily equipment checks to ensure operational efficiency.
- Trained new staff on proper cleaning techniques and safety procedures.
- Monitored inventory levels of cleaning supplies, ensuring availability for daily operations.
- Collaborated with nursing staff to address specific cleanliness concerns in patient areas.
- Conducted routine inspections to identify maintenance needs and ensure compliance with health regulations.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Contributed to positive patient experiences by maintaining clean, orderly, and welcoming environments throughout the facility.
- Removed hazardous and medical waste from exam rooms, treatment rooms, and surgery suites to minimize risks to patients and medical personnel.
- Interacted with hospital staff, patients, and families to demonstrate good customer service techniques.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Moved chairs, desks, and beds around rooms to clean behind and underneath furniture.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Upheld a strong safety culture by consistently following established guidelines for the handling and disposal of biohazardous waste.
- Complied with applicable standards during cleaning of specialty areas such as labs, surgery suites, and labor and delivery rooms to maintain exceptional level of cleanliness.
- Exceeded departmental goals for cleanliness ratings through meticulous attention to detail in all aspects of daily work.
- Verified cleanliness and organization of storage areas and carts.
- Optimized workflow efficiency with proactive communication between housekeeping team members and other departments.
- Provided exceptional customer service while addressing concerns or requests from facility occupants in a professional manner.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Cleaned elevators, glass, and planters in public areas.
- Documented and reported necessary facility and building repairs observed.
- Operated electronic backpack vacuums and floor sweepers.
- Increased overall facility hygiene by regularly laundering linens, bedspreads, and towels according to guidelines.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Responded immediately to calls from personnel to clean up spills and wet floors.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Identified repair needs and major maintenance concerns, and escalated issues to management.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Processed customer payments and balanced cash drawers.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Demonstrated knowledge of menu items and corresponding ingredients.
- Verified prepared food met standards for quality and quantity before serving to customers.
- I worked in the cafeteria serving and running the cash. I cooked for many years,doing diabetic menu and special diets with allergies. i
- i took temperatures and made sure the food was in the safe range for serving.
Senior Caregiver
Integrity Home Care
01.2024 - 12.2025
- Developed individualized care plans based on client needs and preferences, ensuring tailored support.Mentored junior caregivers, reinforcing best practices in patient care and safety procedures.
- Coordinated with healthcare professionals to optimize treatment .
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in maintaining a clean and safe environment for patients, completing housekeeping tasks as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Administered medications as prescribed by physicians, ensuring proper dosage and adherence to medication schedules.
- Provided emotional support to patients and families during difficult times, offering a listening ear and empathetic conversation.
- Served as a liaison between patients, families, and healthcare providers to facilitate seamless care delivery across various settings.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted clients with physical therapy exercises to maintain and improve strength, flexibility and balance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Farm Laborer
Lakeside Produce
05.1994 - 10.2000
- Operated farm machinery for planting, cultivating, and harvesting crops.
- Operated farm equipment such as tractors and trucks with extreme care and precision.
- Cleaned, repaired and maintained farm machinery and tools to keep resources in good working condition.
Private Caregiver
Private Care
01.1994 - 01.1999
- Provided personalized care and assistance to clients, ensuring comfort and well-being.
- Managed daily activities, including meal preparation and medication administration, for multiple clients.
- Developed individualized care plans in collaboration with healthcare professionals and families.
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
Pizza Restaurant/health Food Restaurant
Little Caesars Pizza
05.1987 - 08.1991
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintained cleanliness and organization of dining area per health standards.
- Developed strong relationships with regular customers, enhancing personalized service experience.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- I have been a hostess,cashier ,bartender & server
Education
High School Diploma -
Southern Victoria High School
Perth-Andover, NB06-1986
Skills
- Emotional support
- Personal hygiene assistance
- Compassionate care
- Housekeeping tasks
- Toileting support
- Light exercise encouragement
- Feeding assistance
- Bathing assistance
- Medication management
- Grooming help
- Mobility support
- Transportation services
- Recreational activities
- Nutritional planning
- Community activities
- Patient assistance
- Fall prevention
- Activities of daily living
- Compassionate caregiving
- Meal preparation
- Patient care
- First aid and safety
- Housekeeping
Languages
English
Timeline
Senior Caregiver
Integrity Home Care
01.2024 - 12.2025
Food Service Worker/Environmental Services Housekeeper
Horizon Health Network
01.1999 - 09.2025
Farm Laborer
Lakeside Produce
05.1994 - 10.2000
Private Caregiver
Private Care
01.1994 - 01.1999
Pizza Restaurant/health Food Restaurant
Little Caesars Pizza
05.1987 - 08.1991
High School Diploma -
Southern Victoria High School