Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kelly Filipowicz

Fort Erie,ON

Summary

Dynamic leader with a proven track record at Fallsview Group, enhancing team communication and customer satisfaction. Excelled in staff training and reservation software, boosting guest feedback and retention. Achieved sales targets through effective strategies and exceptional service, demonstrating both strong policy enforcement and interpersonal skills.

Offering strong organizational skills and commitment to learning and growing within reservations field. Brings ability to quickly grasp new booking systems and utilize effective communication strategies. Seeking Customer Service position in a high-energy environment.

Overview

13
13
years of professional experience

Work History

Reservations Supervisor

Fallsview Group
05.2022 - Current
  • Enhanced communication between reservations team members by implementing regular meetings and updates.
  • Resolved escalated customer issues, ensuring a positive outcome for both the guest and the organization.
  • Developed training materials to help new hires quickly become proficient in company policies and procedures.
  • Maintained up-to-date knowledge of industry trends, adjusting strategies as needed to remain competitive within the market.
  • Mentored team members to enhance their customer service skills, resulting in improved guest feedback.

Reservation Agent

Fallsview Group Embassy Suites
09.2018 - 05.2022

Customer Service Representative

Canada Tire Financial Services
09.2017 - 09.2018

Key Holder

Canadian Niagara Hotel Inc
05.2015 - 08.2017
  • Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
  • Mentored junior staff members, helping them develop their skills to advance within the company successfully.
  • Strengthened team performance by conducting regular training sessions on product knowledge and sales techniques.
  • Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.

Sales Associate

Canadian Niagara Hotel Inc
07.2012 - 05.2015
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Education

Bachelors - Hospitality Management

Niagara College
Niagara-on-the-Lake, ON
07-2014

Skills

  • Staff training and development
  • Customer retention strategies
  • Policy enforcement
  • Reservation software proficiency

Timeline

Reservations Supervisor

Fallsview Group
05.2022 - Current

Reservation Agent

Fallsview Group Embassy Suites
09.2018 - 05.2022

Customer Service Representative

Canada Tire Financial Services
09.2017 - 09.2018

Key Holder

Canadian Niagara Hotel Inc
05.2015 - 08.2017

Sales Associate

Canadian Niagara Hotel Inc
07.2012 - 05.2015

Bachelors - Hospitality Management

Niagara College

Similar Profiles

CREATE PROFILE
Kelly Filipowicz