Kelly Lee Feschuk
Kitchener,ON
Overview
34
34
years of professional experience
Work History
Office Manager
The Centre for Better Hearing
Kitchener, ON
04.2011 - 04.2025
- First point of contact with clients over the phone and in person
- Scheduling appointments for multiple office locations
- Perform accounts receivable and accounts payable duties ie
- Collection and payment
- Payroll
- Assist with new client data software implementation
- Training new employees
- Prepare quotes for potential clients and government agencies
- Troubleshooting and problem solving product issues with clients
- Maintain detailed client and office records
- Wrote and maintained COVID policy
- Managed office operations, ensuring efficient workflow and adherence to best practices.
- Coordinated scheduling for staff and clients, optimizing appointment availability and service delivery.
- Maintained records and documentation, enhancing data accuracy and retrieval processes.
- Implemented filing systems, streamlining information management and accessibility for the team.
- Developed office policies and procedures, promoting organizational consistency and compliance.
- Led training sessions for new employees, fostering knowledge transfer and enhancing operational readiness.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Customer Service/Mfg
I.W. Hamel & Son
01.2000 - 01.2022
- Received and processed orders over the phone, fax and email
- Resolved customer complaints and delivery issues when they arose
- Maintained a high call volume with accuracy of orders
- Inside contact for high profile clients
- Assisted customers with product selection
- Frequently assisted other departments with tasks
Administrative / Sales Support
Basics Office Products / Staples
01.2003 - 01.2010
- Control over company wide pricing both for the retail and commercial divisions
- Trained new employees for Customer Service and Sales Support departments
- Set up new accounts and maintained file details on a regular basis either by request or as scheduled
- Prepared bid proposals for clients
- Wrote and edited company safety procedures for the health and safety committee
- Created job specific work instructions for multiple departments
- Provided administrative support to multiple departments including Customer Service, Purchasing, Accounting, Human Resources and the Warehouse
- Managed client specific price listing for sales representatives
- Maintained pricing catalogue for individual clients by creating, organising, pricing and distributing to clients
- Arranged catalogue and flyer distribution to over 30,000 clients
- Member of the company Health and Safety Committee
Customer Service
Basics Office Products
01.2000 - 01.2003
Customer Service/Mfg
I.W. Hamel & Son
01.1991 - 01.1999
Timeline
Office Manager
The Centre for Better Hearing
04.2011 - 04.2025
Administrative / Sales Support
Basics Office Products / Staples
01.2003 - 01.2010
Customer Service/Mfg
I.W. Hamel & Son
01.2000 - 01.2022
Customer Service
Basics Office Products
01.2000 - 01.2003
Customer Service/Mfg
I.W. Hamel & Son
01.1991 - 01.1999