Kelly Ferrufino0303@gmail.com
Colton
Summary
Driven Store Market Manager with a proven track record at Luxottica LensCrafters, adept in customer satisfaction and brand development. Excelled in capturing new markets and enhancing team performance through effective training and cross-training. Demonstrated expertise in inventory control and employee evaluations, supporting regional management with a focus on exceeding goals and optimizing workflows. Dedicated Optometry professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
25
25
years of professional experience
Work History
Store Market Manager
Luxottica LensCrafters
03.2012 - Current
- Capture new customers by optimizing business strategies and launching products to diversify offerings.
- Meat deadlines, exceeding expectations and effectively rolling out.
- Cross-trained existing employees to maximize team agility and performance.
- Onboard new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Established and updated work schedules to account for changing staff levels and expected workloads.
Respiratory Coordinator
Pulmo Care
02.2016 - 12.2016
- Coordinate appointments for my Respiratory Therapist
- Responsible for follow up calls of rental equipment and completion of patient satisfaction survey according to time frame set by supervisor.
- Responsible for all the medical necessity respiratory equipment for patients
- Write orders for specific patient needs and supplies, send to attending Doctor and follow up with nurse to complete for billing department.
Cashier Lead
Victoria's Secret & PINK
07.2011 - 05.2012
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Helped customers complete purchases, locate items, and join reward programs.
Co Manager
Fashion Bug
02.2000 - 11.2009
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
Education
Medical Billing - Health Insurance Claims Examiner
Westech College
Fontana, CA05.2011
Skills
- Customer Satisfaction
- Customer Outreach
- Inventory Control Processes
- Employee Performance Evaluations
- Promotional Events
- Workflow Schedules
- Brand Development
- Patient Retention Strategies
- Fluent Bilingual Spanish/English
Timeline
Respiratory Coordinator
Pulmo Care
02.2016 - 12.2016
Store Market Manager
Luxottica LensCrafters
03.2012 - Current
Cashier Lead
Victoria's Secret & PINK
07.2011 - 05.2012
Co Manager
Fashion Bug
02.2000 - 11.2009
Medical Billing - Health Insurance Claims Examiner
Westech College
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