Kelly Farrell
Barrie,Ontario
Summary
With 12+ years of bartending experience and a background in pharmacy, I bring a unique mix of precision, professionalism, and people skills. I've worked in fast-paced restaurants and large events, delivering top-tier service under pressure while building strong relationships with customers and coworkers. My pharmacy experience sharpened my attention to detail, organization, and ability to follow procedures—skills that carry over seamlessly behind the bar. Smart Serve certified and confident with POS systems, I’m reliable, calm under pressure, and always focused on creating a welcoming, efficient environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Cookstown Pharmasave
02.2025 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
Head Bartender
Toasted Bliss
05.2023 - Current
- Performed opening and closing duties, setting up at wedding venues and private events.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
Pharmacy Assistant
Care RX
03.2017 - 06.2024
- Played a key role in preventing medication errors through diligent cross-checking of prescriptions against patient records before dispensing drugs.
- Enhanced communication between pharmacists and patients by serving as a knowledgeable liaison for medication inquiries.
- Promoted health awareness among patients by sharing relevant information about medications, side effects, and potential interactions.
- Collaborated closely with the pharmacy team to foster an atmosphere of teamwork and open communication.
- Improved patient satisfaction by providing friendly and efficient customer service at the pharmacy counter.
- Supported the accurate dispensing of medications by carefully labeling prescription bottles with correct dosage information.
- Streamlined daily tasks such as filing paperwork, answering phones, and managing cash registers, allowing pharmacists more time for direct patient care activities.
Server
Ciccos Ristorante
05.2019 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
Pharmacology - Pharmacy Technician
CTS
Barrie, ON03-2023
Associate of Arts - Flight Service & Aviation
Georgian College of Applied Arts And Technology
Barrie, ON04-2020
Skills
- Problem-solving skills
- Team collaboration
- Workflow optimization
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Customer service expertise
- Responsible alcohol service
- Handling difficult customers
Languages
French
Professional Working
Certification
- CPhT - Certified Pharmacy Technician
- Food & Safety handling Certificate
- Smart Sever
- CPR Certificate
CPR Certified
Being CPR certified adds an extra layer of preparedness to my role as a bartender. In a busy environment where customer safety is just as important as great service, having the ability to respond quickly and effectively in a medical emergency gives both guests and employers peace of mind. It shows that I’m not only trained to handle everyday service challenges, but also equipped to act responsibly and confidently in unexpected situations.
Timeline
Pharmacy Technician
Cookstown Pharmasave
02.2025 - Current
Head Bartender
Toasted Bliss
05.2023 - Current
Server
Ciccos Ristorante
05.2019 - 03.2024
Pharmacy Assistant
Care RX
03.2017 - 06.2024
Pharmacology - Pharmacy Technician
CTS
Associate of Arts - Flight Service & Aviation
Georgian College of Applied Arts And Technology
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