Summary
Overview
Work History
Education
Skills
Timeline
Kelly Faria

Kelly Faria

Toronto,ONT

Summary

Experienced Office Management and Marketing Professional proficient in optimizing productivity, efficiency and service quality across various sales and operations environments. Highly dependable, ethical and reliable leader who blends advanced organizational, sales and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

20
20
years of professional experience

Work History

Office & Sales Coordinator

Turnils Canada
10.2017 - Current
  • Responsible for the introduction of an existing product line to the Canadian market, overseeing all marketing and branding strategy to ensure launch success.
  • Adapted to customer feedback during product launch to recommend improvements in product offerings resulting in 25% increase above sales goals.
  • Utilized existing customer base to promote add on sales for new product offerings.
  • Managed office operations including safety inspections, facility logistics and supply management.
  • Oversaw the organization's inventory management to create efficiencies in spending resulting in significant cost savings.
  • Arranged corporate and office events/conferences for company employees and guests.
  • Managed customer service coordinators to ensure high quality responses to customer inquiries.
  • Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
  • Developed standard operating procedures for all administrative employees.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Coordinated special projects and managed project deadlines.
  • Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.

Office Manager

Bolton Food Products Ltd.
10.2002 - 09.2017
    • Accounts Payable and Receivables.
    • Payroll Management for team of 5 employees.
    • Invoicing and Inventory control.
    • Creation and management of weekly budget.
    • Cash flow control.
    • Assisting in management of company sales team.
    • Management of online ordering.

Owner

Bonita Body Inc.
01.2007 - 04.2016
  • Managed day-to-day business operations for home based aesthetics business.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Responsible for seeking out new clients and providing exceptional service to ensure customer loyalty and retention.
  • Enhanced operational efficiency for all aspects of the business including accounting, marketing, scheduling and inventory control.

Education

Business Law

Humber College, Toronto, ON

Aesthetic Laser System Certification

Northern Optotronics

Advanced Medical Aesthetics

Chellsey Institute of Aesthetics

Skills

  • Strong leadership skills and team management
  • Ability to problem solve quickly and decisively
  • Digital marketing management and social media campaigns
  • Implementing operational efficiencies
  • Excellent communication and interpersonal skills
  • Exceptional client service and support
  • Entrepreneurial and business management skills developed through running my own business
  • Accounts payable and receivables, budgeting, invoicing, payroll

Timeline

Office & Sales Coordinator - Turnils Canada
10.2017 - Current
Owner - Bonita Body Inc.
01.2007 - 04.2016
Office Manager - Bolton Food Products Ltd.
10.2002 - 09.2017
Humber College - , Business Law
Northern Optotronics - , Aesthetic Laser System Certification
Chellsey Institute of Aesthetics - , Advanced Medical Aesthetics

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Kelly Faria