Kelly-Eve Malette
L'Orignal,ON
Summary
Dedicated individual with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
AiM Technician
PiiComm
08.2018 - Current
- Extensive Soti Mobicontrol Mobile Device Management experience.
- Tested new software and hardware prior to deployment.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Installed and configured operating systems and applications.
Medical Office Assistant (MOA)
South Ottawa Medical Centre
06.2017 - 08.2018
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Personal Support Worker (PSW)
Carefor Health And Community Services
08.2016 - 04.2017
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with daily living activities, running errands, and household chores.
Education
Certificate - Personal Support Worker (PSW)
La Cité Collégiale
Ottawa, ON06.2016
High School Diploma -
École Secondaire Publique Gisèle-Lalonde
Orleans, ON06.2015
Skills
- Teamwork and Collaboration
- Computer Skills
- Records Management
- Problem-Solving
- Mail Distribution
- Privacy and Confidentiality
- Client Relationship Management
Languages
English
Native or Bilingual
French
Native or Bilingual
Certification
- Public Service Commission of
Canada (English Written Level C)
2018
- Public Service Commission of
Canada (English Oral Level C)
2018
- LinkedIn 2016 Excel Essential
Training 2020
Timeline
AiM Technician
PiiComm
08.2018 - Current
Medical Office Assistant (MOA)
South Ottawa Medical Centre
06.2017 - 08.2018
Personal Support Worker (PSW)
Carefor Health And Community Services
08.2016 - 04.2017
Certificate - Personal Support Worker (PSW)
La Cité Collégiale
High School Diploma -
École Secondaire Publique Gisèle-Lalonde
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