Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
References
Personal Information
Education and Training
Timeline
Generic

Kelly English

Morrisburg

Summary

Experienced customer service representative with a track record of fostering customer loyalty through relationship building. Demonstrated problem-solving capabilities in resolving customer issues and managing transactions accurately. Organized and detail-focused, ensuring efficient operations and prompt responses to inquiries. Collaborated with colleagues to enhance overall service quality and operational efficiency.

Overview

4
4
years of professional experience

Work History

Customer Service/Assistant Manger

Subway
05.2019 - 03.2020
  • Developed strong relationships with customers to ensure repeat business and referrals.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Processed payments accurately and efficiently using cash registers and other point of sale systems.
  • Maintained a clean and organized work area at all times.
  • Received orders from customers via telephone or email and entered them into the system accurately.
  • Greeted customers in a friendly manner and assisted with their inquiries.

Customer Service Cashier

Maria's Pizza
02.2019 - 03.2019
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Restocked carry out products and Refreshed food prep area as needed
  • Greeted customers and answered any questions they had about the store's products and services.
  • Performed other duties as assigned by management.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Worked closely with front-end staff to assist customers.

Food Prep/Food Handling

Various other Food production companies
01.2016 - 12.2018

Nutra Blend Foods- Manufactured Protein shakes and other Healthfood products.

Tamsco foods- Prepaired and Cooked Chicken for retirement Holmes,Meals on wheel's and other residential facilities

Western Waffles- Made frozen waffles and Pancakes

Pinty's Chicken- Inspected and Packaged frozen Chicken products

Education

High School Diploma -

KLCVI
Kirkland Lake, ON
06-1997

Skills

  • Client support
  • Order fulfillment
  • Data management
  • Organizational skills
  • Proofreading expertise

Languages

English
Full Professional

Accomplishments

  • Received awards from The Hampton Inn and Suites and Quality Inn for Perfect Attendance and Punctuality

References

References available upon request.

Personal Information

Education and Training

true

Timeline

Customer Service/Assistant Manger

Subway
05.2019 - 03.2020

Customer Service Cashier

Maria's Pizza
02.2019 - 03.2019

Food Prep/Food Handling

Various other Food production companies
01.2016 - 12.2018

High School Diploma -

KLCVI
Kelly English