Kelly Edwards
WALNUTCREEK
Summary
Highly motivated scheduling coordinator offering career in handling administrative tasks successfully while maintaining calendars for several-person firm. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
12
12
years of professional experience
3
3
years of post-secondary education
Work History
Scheduling Coordinator
Artesa Dental - Amanda Backstrom Dmd
Martinez
08.2020 - Current
- Scheduled patient appointments for two doctors and three hygienists, optimizing daily workflow.
- Coordinated clear communication between dental staff and patients, enhancing patient understanding and satisfaction.
- Handled correspondence and reports between the practice and specialty referral offices.
- Compiled daily, monthly, and annual reports on production and collections to track practice performance.
- Organized clinic schedules to maximize dentist availability and efficiency.
- Assisted in the preparation of treatment plans for patient consultations.
- Resolved scheduling conflicts and addressed patient inquiries promptly, ensuring smooth clinic operations.
Patient Coordinator
Diablo Creek Dentistry
Walnut Creek
02.2018 - 08.2020
- Coordinated patient intake processes and collected necessary documentation to streamline service delivery.
- Managed patient scheduling and confirmed appointments, enhancing patient experience for dental services.
- Coordinated patient appointments and maintained appointment schedule.
- Answered incoming calls from patients, providers, and insurance companies, providing timely assistance and support.
- Assisted patients with insurance verification and benefits inquiries.
- Provided support to patients regarding insurance coverage, payment plans, and other financial matters.
- Ensured all paperwork related to patient care was completed accurately and timely.
Dental Assistant
Bradburn Dentistry
Clayton
11.2016 - 01.2019
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Assisted dentists during procedures, enhancing patient comfort and safety.
- Prepared examination rooms and sterilized instruments for dental treatments.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Managed patient records and scheduled appointments to optimize office operations.
- Collaborated with dental team to improve office workflows and patient care.
- Maintained a neat, clean and organized environment throughout the office.
Customer Service Representative
24 Hour Fitness
Walnut Creek
11.2014 - 10.2016
- Assisted members with inquiries and resolved service issues promptly.
- Handled transactions at front desk during peak hours, enhancing customer experience and service speed.
- Managed membership accounts using company software, ensuring accurate and up-to-date records.
- Educated customers on fitness programs and services available at the facility.
- Trained new staff on customer service protocols and company policies, improving onboarding process.
Education
English
Diablo Valley College
Pleasant Hill, CA 08.2010 - 05.2013
Skills
- Patient management
- Scheduling software
- Procedure code verification
- Data entry
- Time management
- Adaptable
References
References available upon request.
Timeline
Scheduling Coordinator
Artesa Dental - Amanda Backstrom Dmd
08.2020 - Current
Patient Coordinator
Diablo Creek Dentistry
02.2018 - 08.2020
Dental Assistant
Bradburn Dentistry
11.2016 - 01.2019
Customer Service Representative
24 Hour Fitness
11.2014 - 10.2016
English
Diablo Valley College
08.2010 - 05.2013