Kelly Dunlop
Vancouver,B.C
Summary
Motivated Fitness Instructor accomplished in helping clients at all fitness levels get into shape and achieve goals. Strongly believes health is conscious lifestyle choice necessary for longevity and happiness. Energetic Trainer with thorough knowledge of diverse strength training programs and group classes. Versed in assessing client fitness levels and safely supporting goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Fitness Instructor
House Concepts
09.2023 - Current
- Designed innovative fitness plans to keep clients engaged.
- Developed goal-oriented training programs that led clients to achieve significant improvements in strength, endurance, flexibility, and overall functional ability.
- Remained current with fitness trends and techniques to provide latest and most impactful workouts for clients.
- Explained use of exercise equipment to all participants, prioritizing safety at all times.
- Stayed current with CPR and first aid certification to provide emergency response in case of injury.
Fitness Instructor
All City Athletics
06.2022 - 09.2023
- Educated gym members on proper form and technique during workouts, reducing the risk of injury while maximizing results.
- Promoted a positive workout environment by fostering strong relationships with clients, resulting in increased customer satisfaction.
- Created an inclusive environment for all participants by modifying exercises to accommodate varying skill levels and physical limitations.
- Utilized social media and other marketing strategies to promote gym programs and services, attracting new clients and increasing revenue.
Flight Attendant
Westjet Airlines
07.2013 - 01.2021
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
- Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Duty Manager
Opus Hotel
01.2011 - 10.2014
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Skills
- Customer Service
- Attention to Detail
- Professionalism and Integrity
- Group Instruction
- Functional Training
- Sports Specific Training
- Circuit Training
- Fitness Class Development
- Certified in CPR/AED
References
Available Upon Request
Certification
- CGFI - Certified Group Fitness Instructor
Timeline
Fitness Instructor
House Concepts
09.2023 - Current
Fitness Instructor
All City Athletics
06.2022 - 09.2023
Flight Attendant
Westjet Airlines
07.2013 - 01.2021
Duty Manager
Opus Hotel
01.2011 - 10.2014