Kelly Dumont
Cartier,ON
Summary
Proven expertise in healthcare administration and exceptional communication skills, honed at Northest Family Medicine Centre. Excelled in HIPAA compliance and patient scheduling, enhancing patient relations and database coordination. Achieved significant improvements in office efficiency and patient satisfaction, showcasing problem-solving and customer service excellence without relying on numerical data.
Overview
10
10
years of professional experience
Work History
Medical Office Adnistration
Northest Family Medicine Centre
07.2021 - Current
- Updated and maintained schedules for patients as well as managed client correspondence.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Communicated with patients, insurance companies and providers through phone calls and emails.
- Received, recorded and filed medical payments by check and cash.
- Aided with prescription refill requests.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Managed appointments, registrations and patient relations in busy doctors office.
- Reviewed and sent medical records to other physicians upon request.
- Double-checked forms for accuracy and completion in terms of admission, transfer and discharge of patients.
- Filed and retrieved patient records for provider.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered phone calls and messages for 1 physician in family medical facility, scheduling appointments, and handling patient inquiries.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Medical Office Receptionist
Minnow Lake Medical Office
09.2019 - 03.2020
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Maintained records by recording, obtaining, and updating personal.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Reviewed and sent medical records to other physicians upon request.
- Filed and retrieved patient records for provider.
- Aided with prescription refill requests.
- Supported office staff and operational requirements with administrative tasks.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Performed various administrative tasks by filing, copying and faxing documents.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered phone calls and messages for 4 physicians in family doctor medical facility, scheduling appointments, and handling patient inquiries.
Janitorial Cleaner
Halcon
02.2015 - 08.2019
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Stripped and made beds for future use.
- Laundered all linens and towels.
- Cleaned common rooms and kitchen as needed.
- Maintained cleaning equipment and communicated with management regarding specific needs for new equipment.
Education
Diploma - Medical Office Administration
Centre For Distance Education
Sydney11-2018
Diploma - Personal Support Worker
Canadian Career College
Sudbury, ON06-2004
High School Diploma -
Levack District High School
Levack, ON06-2001
Skills
- Patient scheduling
- Appointment setting
- Healthcare administration
- HIPAA compliance
- Communication
- Problem-solving
- Customer service
- Medical software applications
- Office procedures
- Electronic health records
- Database coordination
- Medical knowledge and terminology
- Managing patient records
- Follow-up skills
Languages
English
Full Professional
French
Limited Working
Timeline
Medical Office Adnistration
Northest Family Medicine Centre
07.2021 - Current
Medical Office Receptionist
Minnow Lake Medical Office
09.2019 - 03.2020
Janitorial Cleaner
Halcon
02.2015 - 08.2019
Diploma - Medical Office Administration
Centre For Distance Education
Diploma - Personal Support Worker
Canadian Career College
High School Diploma -
Levack District High School
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