Kelly Duenas
Calgary,Canada
Summary
CORE SKILLS Quality Management Coaching and Mentoring Audit and Assurance Strategic Thinking Effective Listener and Communicator Team Leadership Culture Building Process Improvement & Implementation Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
14
14
years of professional experience
Work History
Area Manager
Battle River
- Achieved zero reportable incidents, improving area safety performance in alignment with TC Energy's "Zero is Real" values
- Demonstrated outstanding leadership by prioritizing customer needs during challenging times such as extreme weather conditions and wildfires
- Spearheaded efforts to prevent any negative impact on key markets and enabled safe and reliable product delivery by implementing effective preventive maintenance, best practices, outage planning, and proactive measures
- Increased gas volumes by 23% in shoulder months and 19% during low season periods, resulting in an overall increase of 8%
- Improved operational efficiency by decreasing open work order correctives, prioritizing critical compressor units, and reducing overall corrective work orders by 55% in 2019 through fund reallocation, material sourcing, and knowledge gap closure
- Managed $7.3M budget through successful implementation of cost reduction strategies, preventing regional impacts of cost overruns and ensuring fiscal responsibility
- Effectively served as interim manager for Big Sky Area in the Rocky Region, while concurrently leading two other areas
- Guided new leaders through transition, implemented cost reduction strategies, and ensured continuity of operations
- Demonstrated exceptional performance in managing critical unit breakdowns and leak responses, as well as navigating through ambiguity during corporate emergency exercises with a focus on minimizing impact to end customers
- Drove high performance of a remote team through coaching, mentorship, and performance management of 21 direct reports.
Quality Management and Analytics Lead
Canada Gas Operations
04.2020 - Current
- Coached and mentored a team of analysts, advisors, and engineers to ensure the successful implementation of a lifecycle quality program across a multibillion dollar project and operational business units
- Implemented performance metrics aligned with objectives, improving operational efficiency; by spearheading process waste analysis, increasing productivity by 113% and reducing backlog, resulting in 77% improvement in notification management efficiency."
- Created and introduced Event Management to capture and manage key business processes such as landowner complaints, equipment failures, and regulatory reporting, resulting in improved organizational behavior and outcomes
- Managed Technical Centre relationship and delivered cost of quality framework to position Canada Gas as a key stakeholder and case user for Enterprise Cost of Quality initiative
- Played an instrumental role in the Toll Competitiveness project by conducting a thorough cost-benefit analysis of compressor maintenance planning
- Delivered a comprehensive strategy opportunity document and milestone schedule that resulted in the opportunity to be selected for execution.
Canada Gas Operations, Mountain
01.2018 - 01.2020
Quality and Compliance Manager
Canada Gas and Energy Projects
01.2016 - 01.2018
- Successfully formed and managed a top-performing team of 20 individuals by broadening the range of stakeholders and prioritizing customer satisfaction, encompassing regulators, communities, and internal stakeholders
- Expanded Quality Assurance services from internal audits to a robust suite of services for project quality management, including audit programs, supplier performance management, process improvement, and root cause analysis, leading to a shift in focus on value-added programs and elimination of non-value added work
- Supported TC Energy's transition to Prime on a $2B power generation project, managing contract schedules and acting as a conduit for head office support groups, and providing post-transition support with additional resources to enhance RFI process, audits, nonconformance tracking, and turnover management.
Technical Services Manager
Canada Gas Pipeline
01.2015 - 01.2016
- US Pipeline and Facilities Major, Forged a unified and highly engaged team of 15 cross-disciplinary professionals in material management, drafting, information management, and quality assurance, leveraging strong leadership and collaboration skills to cultivate a culture of excellence and shared purpose
- Implemented technical service governance for cross-border projects by standardizing work procedures, implementing new performance metrics, and leveraging change management principles to ensure project success
- Navigated corporate restructuring by crafting custom transition agreements for technical services, mitigating negative impacts for key stakeholders from Mexico, US, and Canada
- Liquids Major Projects, Heartland Pipeline and TC Terminals, and Rail
Section Lead
01.2013 - 01.2015
- Quality, Information Management and Drafting, , Calgary, AB Canada
- Accountable to develop and execute a Quality and Information Management and Drafting program for a $1B Liquids project with a team of 8
- Championed the successful implementation of a holistic and all-encompassing quality management program that elevated the contractor relationship, bolstered adherence to contract requirements, optimized design engineering processes, and ensured compliance with all regulatory requirements
- Enhanced the team's accountability by implementing a rigorous performance management framework, which involved setting ambitious targets for each service group and closely monitoring progress, thereby driving significant improvements in overall team performance
- Operations and Engineering, Engineering and Asset Reliability
Quality Lead
01.2011 - 01.2013
- Led diverse teams across Projects, Supply Chain, and Engineering to develop a robust Enterprise-level system for managing Nonconformance and Opportunities for Improvement, as well as Technical Variances, Engineering Standards, and Business Practices
- Performed a comprehensive gap analysis of Canadian Gas Storage's compliance processes, and crafted a compelling business case and scope of work to efficiently bridge those gaps and ensure full compliance
- Empowered and nurtured team members by providing expert coaching and mentorship in various areas such as facilitation, process improvement, auditing, and change management, resulting in significant growth and development of the team.
Education
Completed – ISO External Auditor Training Fundamentals of Petroleum Industry Economics RPS Training, Calgary Canada Fundamentals of Natural Gas Marketing RPS Training, Calgary Canada ISO Internal Auditor -
B.A. - Art History
University of Calgary
B.A. - International Development
University of Calgary
Skills
- Goals and Performance
- Territory Management
- Staff Management
- Performance Monitoring and Evaluation
Timeline
Quality Management and Analytics Lead
Canada Gas Operations
04.2020 - Current
Canada Gas Operations, Mountain
01.2018 - 01.2020
Quality and Compliance Manager
Canada Gas and Energy Projects
01.2016 - 01.2018
Technical Services Manager
Canada Gas Pipeline
01.2015 - 01.2016
Section Lead
01.2013 - 01.2015
Quality Lead
01.2011 - 01.2013
Area Manager
Battle River
Completed – ISO External Auditor Training Fundamentals of Petroleum Industry Economics RPS Training, Calgary Canada Fundamentals of Natural Gas Marketing RPS Training, Calgary Canada ISO Internal Auditor -
B.A. - Art History
University of Calgary
B.A. - International Development
University of Calgary
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