Kelly Dolan
Summary
Results-oriented Human Resources Business Partner with experience managing a broad range of Human Resources services who consistently provides innovative and value-added solutions to complex Human Resources issues and challenges.
Overview
18
18
years of professional experience
Work History
Human Resources Coordinator
Hamilton Public Library
01.2013 - Current
- Offer guidance on comprehensive labor and employee relations issues.
- Administration of and participation in Labour Relations matters including but not limited to grievance, mediation, and arbitration preparationExecuted effective collective agreement negotiation and administration.
- Facilitate grievance process, preparing data and analysis in advance of grievance meetings
- Arrange and participate in alternative dispute resolution (ADR) processes (i.e., mediation and arbitration), to resolve grievances and other disputes
- Develop in consultation with Director, Human Resources & Information Services, Memorandums of Agreement, Minutes of Settlement, etc
- Investigate employment related issues including investigations of bullying and harassment, staffing concerns and other relevant human resources issues
- Support leaders at all levels of the organization in partnership to resolve complex issues that impact the service delivery of the organization
- Maintain and build positive relationships and trust with all employee groups both Union and Non-Union
- Administer system wide programs including providing strategic case management of disability claims including Worker's Compensation, short term disability, return to work and work accommodation
- Oversee and administer system attendance management program ensuring the regular and consistent attendance of all staff
- Provide safety minded leadership in accordance with safety standards and provincial legislation/regulations through participation in accident investigations, health and safety training and Joint Health and Safety Committee facilitation
- Review, revise, and develop organizational policies to ensure up-to-date, effective and legislatively compatible policies
- Provide education related support and training to management on health and safety, attendance, and disability related matters
- Research, respond, and follow up on employee inquiries regarding labour relations issues, disability benefits, attendance management and health and safety
Human Resources Generalist
Red-D-Arc Welderentals
10.2011 - 01.2013
- Provide support and guidance to US and Canadian management on a broad range of HR topics including: employee relations, recruitment and selection, health and safety, organizational policies and procedure, benefits, employee training and development
- Promote and facilitate effective employee relations at all levels while providing proactive services conducive to a productive workplace
- Manage full-cycle recruitment and selection for 40+ US locations and 10+ Canadian locations at all levels of the organization from general labourers to executive leadership
- Implemented a comprehensive national safety program ensuring safe and legislatively compliant facilities for all Canadian locations
- Manage national safety program and conduct safety audits for Canadian locations, identify safety noncompliance, make recommendations, determine corrective action plans for improvement
- Investigate workplace incidents/near misses to determine root cause; identify hazard and injury trends
- Participate in the development of training and development programs with executive leadership; Training and Development Leadership team liaison with parent company, Airgas USA LLC
- Responsible for Airgas University (e-training platform) for US and Canadian employees; Developed a company-wide training calendar to ensure timely completion of company mandated and legislative requirements
- Manage leaves of absence for Canadian locations, including Short Term and Long-Term Disability, Worker's Compensation, and personal leaves
- Monthly benefits administration including remittances for American and Canadian health Insurance, Registered Retirement Plan, Registered Retirement Savings Plan
Human Resources Specialist
UPS Supply Chain Solutions Canada
11.2007 - 10.2011
- Counseled management on the interpretation and application of organizational policies and procedures ensuring compliance with workplace legislation including Employment Standards Act, Occupational Health and Safety Act, and Human Rights Code
- Responsible for comprehensive Workers Compensation Board claim management and return to work program
- Act as a liaison between WSIB, injured / ill employee and health professionals
- Manage disability claims including monitoring short and long-term claims, liaising with disability specialists, employees and managers regarding on-going claims, facilitating return-to-work and accommodation programs
- Facilitating full cycle recruitment including the preparation and posting of job descriptions, reviewing resumes, coordinate and conducting interviews, reference checks and prepare offer letters of employment
- Continuous research and learning up-to-date Human Resources best practices, challenges, issues and requirements
Human Resources Assistant
Evertz Microsystems Ltd.
11.2006 - 11.2007
- Acted as a front-line resource for employee and management inquiries regarding organizational policies and HR related information
- Provided support for HR activities such as recruitment and selection, attendance management, training and development
- Responsible for investigating and resolving minor, non-complex employee relations issues
- Conducted phone interviews, reference checks and prepared offers of employment
- Developed and delivered various training programs including health and safety and new employee orientation
- Completed and processed HR related paperwork accurately and in a timely fashion including new hires, terminations, promotions, transfers, salary increases and other changes to employee information
Education
Public Library Leaders -
University of Toronto iSchool/Canadian Urban Libraries Council (CULC)
01.2023
Occupational Health and Safety Management -
Niagara College
St. Catharine's, ON01.2017
Applied Suicide Intervention Skills Training (ASIST) -
LivingWorks
01.2017
Mental Health First Aid Certificate -
Mental Health Commission of Canada
01.2014
Human Resources Management Certificate -
Mohawk College of Applied Arts
Hamilton, ON01.2012
Labour Studies, Bachelor of Arts -
McMaster University
Hamilton, ON01.2006
Skills
- Strategic Leadership
- Effective Communication
- Workflow Optimization Expertise
- Collaborative Partnership Development
- Conflict Resolution
- Customer-Centric Approach
Affiliations
Certified Human Resources Leader (CHRL), Human Resources Professional Association: Hamilton Chapter
Timeline
Human Resources Coordinator
Hamilton Public Library
01.2013 - Current
Human Resources Generalist
Red-D-Arc Welderentals
10.2011 - 01.2013
Human Resources Specialist
UPS Supply Chain Solutions Canada
11.2007 - 10.2011
Human Resources Assistant
Evertz Microsystems Ltd.
11.2006 - 11.2007
Public Library Leaders -
University of Toronto iSchool/Canadian Urban Libraries Council (CULC)
Occupational Health and Safety Management -
Niagara College
Applied Suicide Intervention Skills Training (ASIST) -
LivingWorks
Mental Health First Aid Certificate -
Mental Health Commission of Canada
Human Resources Management Certificate -
Mohawk College of Applied Arts
Labour Studies, Bachelor of Arts -
McMaster University
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