Kelly De Vries
Airdrie
Summary
Administrative professional with 10+ years of experience in customer service, reception, inventory coordination, and vendor communication. Currently working in collision repair parts coordination, ordering parts, processing invoices, maintaining repair files, and supporting production teams in a fast-paced environment. Reliable, organized, and skilled at managing multiple priorities while providing strong customer service.
Overview
11
11
years of professional experience
Work History
Parts Coordinator
Carstar
Airdrie
08.2024 - Current
- Ordered OEM and aftermarket parts from repair plans.
- Verified part numbers and compatibility before ordering.
- Coordinated with vendors regarding orders, returns, credits, and damaged parts.
- Received, inspected, and documented incoming parts for accuracy and damage.
- Processed vendor invoices and maintained accurate purchasing records.
- Worked closely with estimators, technicians, and production staff to keep repairs on schedule.
- Managed multiple repair files while prioritizing deadlines in a fast-paced environment.
Customer Service Representative (Reception)
Carstar
Airdrie
02.2023 - 08.2024
- Answered a high volume of incoming calls and greeted customers professionally.
- Scheduled estimates and coordinated appointments with customers and technicians.
- Processed insurance forms, authorizations, and customer documentation.
- Communicated with insurance companies, customers, and internal staff to keep repairs moving.
- Maintained accurate customer files while supporting daily front office operations.
Customer Service Representative (Reception)
Casamia Furniture
Rocky View
10.2022 - 02.2023
- Answered customer phone calls regarding orders, deliveries, and product inquiries.
- Coordinated delivery schedules and assisted with organizing daily deliveries.
- Resolved customer concerns and provided updates on orders.
- Completed administrative tasks and maintained accurate customer information.
Production Associate
Value Village
Airdrie
06.2021 - 10.2022
- Processed and prepared donated merchandise for the sales floor.
- Sorted, organized, and priced merchandise according to company standards.
- Maintained an organized production area while meeting daily productivity goals.
- Worked collaboratively with team members in a fast-paced environment
Head Cashier
Lowe's
Red Deer
11.2019 - 03.2021
- Supervised front-end cash operations and ensured accurate cash handling procedures.
- Assisted cashiers with questions, overrides, and customer concerns.
- Balanced tills and resolved cash discrepancies.
- Provided excellent customer service in a fast-paced retail environment
Keyholder
Pandora
Red Deer
07.2019 - 10.2020
- Assisted customers with product selection and recommendations.
- Opened and closed the store while following cash handling and security procedures.
- Coordinated special orders and communicated with vendors.
- Maintained store presentation and inventory standards
Keyholder
Nine West
Rocky View
02.2018 - 07.2018
- Assisted customers with product selection and provided excellent customer service.
- Opened and closed the store while maintaining security and cash handling procedures.
- Processed sales transactions and handled customer inquiries.
- Maintained store presentation and supported daily merchandising.
Guest Services Representative
Bower Place
Red Deer
01.2016 - 10.2016
- Assisted shoppers with directions, store information, and general inquiries.
- Answered high-volume phone calls and provided accurate information to customers and tenants.
- Coordinated communication between mall management, retailers, and visitors.
- Maintained a professional and welcoming environment while resolving customer concerns.
Education
Certificate in Humanitarianism -
Rocky Mountain College
Calgary, ABHigh School Diploma -
Hugh Sutherland School
Carstairs, ABSkills
- Administrative Support
- Customer Service
- Documentation Management
- Vendor Communication
- Scheduling
- Invoice Processing
- Microsoft Office
- Microsoft Excel
- Organization
- Time Management
- Attention to Detail
- Inventory Coordination
Timeline
Parts Coordinator
Carstar
08.2024 - Current
Customer Service Representative (Reception)
Carstar
02.2023 - 08.2024
Customer Service Representative (Reception)
Casamia Furniture
10.2022 - 02.2023
Production Associate
Value Village
06.2021 - 10.2022
Head Cashier
Lowe's
11.2019 - 03.2021
Keyholder
Pandora
07.2019 - 10.2020
Keyholder
Nine West
02.2018 - 07.2018
Guest Services Representative
Bower Place
01.2016 - 10.2016
Certificate in Humanitarianism -
Rocky Mountain College
High School Diploma -
Hugh Sutherland School