Kelly Darrow
San Diego
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
10
10
years of professional experience
Work History
Bartender
Urban Kitchen Group
05.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Media Manager
Cornerstone America
09.2019 - Current
- Develop and maintain a comprehensive cross-platform media strategy to raise brand awareness, increase traffic, and drive sales.
- Wrote copy, scheduled, and posted monthly social media content across all social media platforms.
- Provided progress reports and insights, while continually finding ways to improve metrics through testing and new initiatives.
- Optimized campaigns in terms of image, call to action, color, design, and layout to acquire and retain subscribers in the most cost-effective ways possible.
- Developed Annual Operating Plan outlining long-term and short-term objectives, and continually tracked goal progress.
Server / Bartender
Surf Rider Pizza
06.2018 - 09.2020
- Created a friendly and engaging customer service experience efficiently producing a high volume of sales.
- Provided patrons with superior service and quality. Greeting all guests in a friendly and efficient manner.
- Managed and seamlessly executed the logistics of private events and large parties.
- Participate in bar incentives and contests to drive sales and promote the establishment.
- Maintained a clean and well stocked bar.
Sales Associate
Better Business Bureau
01.2016 - 06.2018
- Conducted high-volume outbound calls to sell products/services and consistently exceeded sales targets.
- Built rapport quickly with customers, effectively handling objections and closing sales.
- Maintained accurate records of calls, leads, and outcomes using CRM software.
- Stayed up to date on product offerings and participated in ongoing sales training.
- Adhered to compliance standards and delivered a professional customer experience on every call.
Education
Associate of Arts - General Studies
San Diego City College
San Diego, CA05-2025
Skills
- Popular Beverage Recipes
- Food and Beverage Pairing
- Point of Sales
- Communication
- Teamwork
- Service
Hobbies and Interests
- Mindfulness & Meditation
- Public Service
- Yoga
Timeline
Bartender
Urban Kitchen Group
05.2022 - Current
Media Manager
Cornerstone America
09.2019 - Current
Server / Bartender
Surf Rider Pizza
06.2018 - 09.2020
Sales Associate
Better Business Bureau
01.2016 - 06.2018
Associate of Arts - General Studies
San Diego City College
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