Kelly Dale
Pittsburg
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service as well as leveraging extensive knowledge of products and services to create solutions for customers to drive loyalty, retention and revenue.
Overview
17
17
years of professional experience
Work History
Sales Design Consultant
3 Day Blinds
09.2024 - Current
- Maintained strict adherence to cash handling policies, resulting in minimized losses and increased accountability.
- Prepared bank deposit slips accurately and efficiently for submission to financial institutions on a daily basis.
- Developed persuasive sales presentations showcasing unique design solutions tailored to specific client needs.
- Managed multiple projects concurrently while maintaining attention to detail and quality control throughout the design process.
- Improved client satisfaction by providing timely and accurate follow-up on project progress.
- Collaborated with the design team to create customized proposals that catered to individual client requirements.
Sales and Operations Manager
T.B.Clear
10.2019 - Current
- Handled high volumes of cash daily, keeping meticulous records to ensure accountability and transparency.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Organized promotional events and interacted with community to increase sales volume.
Home Improvement Sales Supervisor
P.A.C.E. Avenue
02.2016 - 10.2019
- Effectively coached 10-15 team members to reach weekly and monthly sales goals.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Home Security B2B Sales Manager
GHS
03.2015 - 12.2018
- Top producer within first 2 months, maintained my status during duration of employment.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
Assistant Merchandise Manager
Macys
01.2008 - 02.2015
- Designed displays to deliver interactive, engaging and memorable store experiences for shoppers.
- Arranged consistent shelves, bins and racks at locations within the builing by following established planograms.
- Oversaw inventory counts each quarter to maintain stock records and account for shrinkage.
- Executed in-season pricing strategies, promotions and markdowns to reach financial targets.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10-2025
Associate of Science - Pharmacy Technology
Western Career Collage
06.2011
Skills
- Accounts and Territory Management
- Appointment Booking
- Product and Service Management
- Cold calling skills
- Persuasive Negotiations
- Coaching and Mentoring
- B2B Sales
- Sales Expertise
- Sales Presentation
- CRM Software
Timeline
Sales Design Consultant
3 Day Blinds
09.2024 - Current
Sales and Operations Manager
T.B.Clear
10.2019 - Current
Home Improvement Sales Supervisor
P.A.C.E. Avenue
02.2016 - 10.2019
Home Security B2B Sales Manager
GHS
03.2015 - 12.2018
Assistant Merchandise Manager
Macys
01.2008 - 02.2015
Bachelor of Science - Business Management
University of Phoenix
Associate of Science - Pharmacy Technology
Western Career Collage
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