Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Kelly Crittle

Oceanside

Summary

Dynamic professional with a proven track record in customer engagement and sales expertise at SewingMachinesPlus.Com. Adept at fostering relationships that drive loyalty and retention, while utilizing outstanding interpersonal skills to address client needs. Recognized for enhancing client satisfaction through tailored solutions and effective problem resolution strategies.

Overview

9
9
years of professional experience

Work History

Product Specialist

SewingMachinesPlus.Com
01.2023 - Current
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Increased repeat business through diligent relationship-building efforts with existing customers.

Senior Accounts Manager

Quilters Paradise
05.2017 - 12.2022
  • Managed client accounts, ensuring timely and accurate service delivery.
  • Developed and implemented strategies to enhance customer satisfaction and retention.
  • Oversaw account team performance, providing mentorship and guidance to junior staff.
  • Collaborated with cross-functional teams to streamline processes and improve efficiency.
  • Prepared and presented detailed reports on account performance to senior management.
  • Boosted client satisfaction by proactively addressing concerns and implementing tailored account management strategies.
  • Provided exceptional customer service by actively listening to client needs and offering personalized solutions tailored to their specific requirements.
  • Managed high-profile accounts with precision, ensuring timely delivery of services and prompt resolution of any issues.
  • Optimized resource allocation by prioritizing tasks based on urgency, complexity, and potential impact on revenue generation.
  • Collaborated across departments to ensure seamless communication and coordination in support of joint initiatives.
  • Led by example, consistently demonstrating a strong work ethic and commitment to excellence in all aspects of the Senior Accounts Manager role.

Office Manager

Aloha Cupcakes
02.2016 - 04.2017
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.

Education

Bachelor of Arts - Political Science

University of South Dakota
Vermillion, SD
05-1985

Skills

  • Customer engagement
  • Outstanding interpersonal skills
  • Sales expertise
  • Sales support
  • Excellent positive attitude
  • Teamwork and collaboration
  • Quilting techniques
  • Quilting methods
  • Fabric cutting
  • Sewing techniques
  • Machine operation
  • Design interpretation
  • Sewing machine operation
  • Measuring accuracy
  • Attention to detail

Interests

  • Crafting and DIY Projects
  • Quilting both for myself and for various quilt designers and quilt shop owners
  • Bag Making for myself and as samples for quilt shops

Timeline

Product Specialist

SewingMachinesPlus.Com
01.2023 - Current

Senior Accounts Manager

Quilters Paradise
05.2017 - 12.2022

Office Manager

Aloha Cupcakes
02.2016 - 04.2017

Bachelor of Arts - Political Science

University of South Dakota

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Kelly Crittle