Kelly Craig

In my role as Branch Manger I was responsible for a variety of things including but not limited to, managing a team of advisers to meet and exceed budgets, additionally I also take great care and pride with the hands on training and coaching I provide my team. I prioritize succession planning while also promoting and maintaining a heathy, positive, and inclusive work environment.

• Supervised day-to-day operations to meet performance, quality and service expectations of a team 60
• Maintained a clean, safe, and organized store environment to enhance customer experience.
• Developed strong working relationships with staff, fostering a positive work environment.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

• Delivered exceptional customer service by proactively anticipating client needs and providing tailored solutions.
• Established trust with clients through consistent follow-up and a commitment to understanding their unique business needs.
• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
• Maintained detailed records of all client interactions, ensuring accuracy in reporting and facilitating clear communication