Kelly L. Chace

• Medical imaging transcription services encompassing 13 hospitals.
• Speech recognition editing utilizing Fluency for Imaging and auditing radiologists' reports that are not sent to the department for editing.

• Transcribing/editing all medical specialties for 13 hospitals for Fraser Health Authority in British Columbia.

• Recruit, interview and hire MTs/editors
• Supervised a large team of quality assurance editors
• Reviewed voice files against medical reports, correcting errors and providing quality assurance feedback to MTs/editors
• Monitoring all assigned accounts and management reports to ensure performance metrics are maintained
• Weekly updates to management on hiring numbers and goals
• Prepared and distributed weekly team newsletter to MTs/editors
• Ability to understand and analyze reporting metrics
• Ability to foster a team environment
• Ability to mentor, coach and develop people
• Managed account specifics updates for all assigned accounts; ensuring team members are kept apprised of any changes and ensuring changes are being implemented correctly according to standards
• Proven problem identification, solving and root-cause analysis skills
• Ability to build solid action plans and execute
• Participated in MT student chats with Canscribe and CareerStep, as well as graduation ceremonies and motivational graduation speeches
• Proficiency in using Microsoft Applications including; Windows, Word, Excel, SharePoint and PowerPoint

Speech recognition editing, working on US and Canadian accounts.

• Started on the Fraser Health Authority account.
• Received a certificate of excellence for my editing skills.

• Company Overview: The majority of our customers were police departments, RCMP and large utility companies located within North America.
• I have 10 years experience working in the Motorola Data System Support Centre.
• I successfully performed in team and leadership roles within the department.
• I was involved with platform training for new employees and developed and maintained training manuals for the team.
• I was dedicated to maintaining a high productivity in order for the team to consistently exceed business goals and quality metrics.
• I was recognized for a strong work ethic and demonstrated ability to maintain focus during periods of change.
• I was also a Level II First Aid Attendant for a facility of 350 employees.
• I am highly computer literate and internet savvy.
• The majority of our customers were police departments, RCMP and large utility companies located within North America.