Kelly Chace
Indian Path,NS
Summary
Medical transcriptionist/quality assurance editor with 18 years’ experience editing medical reports. Previous Motorola CSR looking for a new challenge.
Professional with significant experience in medical documentation and transcription. Demonstrates strong attention to accuracy, confidentiality, and adherence to healthcare standards. Highly collaborative, reliable, and adaptable to evolving demands. Proficient in medical terminology, EHR systems, and maintaining precise records.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Medical Transcriptionist/editor
Fraser Health Authority Medical Imaging Transcription Services
11.2017 - Current
- Medical transcriptionist/editor for Fraser Health Authority Medical Imaging Transcription Services. I am currently working the afternoon shift at FHA editing live reports utilizing Fluency for Imaging and auditing of radiologist's reports that are not sent to the department for editing. I have experience with SharePoint, PACS, Meditech, Meditech Expanse, Centricity, MS Office, Outlook and Teams.
Home-based medical transcriptionist
Fraser Health Authority
06.2015 - 10.2017
- Home-based medical transcriptionist transcribing/editing all medical specialties for 13 hospitals for Fraser Health Authority in British Columbia.
Hiring Manager and Account Specialist
M*Modal Canwest Services Limited
09.2012 - 05.2015
- Hiring Manager and Account Specialist, M
- Modal Canwest Services Limited on the Lower Mainland Health Authority account comprising a team of over 800 MTs/QA editors.
- Participated in client meetings during implementation, go live, and post go live stages, with monitoring to maintain immediate post go live stability of TAT and quality.
- Recruit, interview and hire MTs/editors.
- Supervised a large team of quality assurance editors.
- Reviewed voice files against medical reports, correcting errors and providing quality assurance feedback to MTs/editors.
- Monitoring all assigned accounts and management reports to ensure performance metrics are maintained.
- Weekly updates to management on hiring numbers and goals.
- Prepared and distributed weekly team newsletter to MTs/editors.
- Ability to understand and analyze reporting metrics.
- Ability to foster a team environment.
- Ability to mentor, coach and develop people.
- Managed account specifics updates for all assigned accounts; ensuring team members are kept apprised of any changes and ensuring changes are being implemented correctly according to standards.
- Proven problem identification, solving and root-cause analysis skills.
- Ability to build and execute solid action plans.
- Participated in MT student chats with Canscribe and CareerStep, as well as providing career development and motivational speaking needs.
- Proficiency in MS Office and Teams.
MT/QA Editor
M*Modal Canada Limited
02.2007 - 01.2012
- MT/QA Editor utilizing speech recognition, working on US and Canadian accounts.
Medical transcriptionist
Acccentus Canada
04.2009 - 03.2010
- Medical transcriptionist on Fraser Health Authority account. Received certificate of excellence for continuously audit.
Stay-at-home mom
01.2002 - 01.2006
- Stay-at-home mom.
Customer Service Representative/Team Lead
Motorola Data System Support Centre
01.1992 - 01.2002
- 10 years’ experience working in the Motorola Data System Support Centre located in Richmond, B.C. The Support Centre was a 2-way radio and mobile data product repair depot. Core skills:
- The majority of our customers were police departments, RCMP and large utility companies located within North America. I successfully performed in team and leadership roles within the department. I was involved with platform training for new employees and also developed and maintained training manuals for the team. I was dedicated to maintaining a high productivity in order for the team to consistently exceed business goals and quality metrics. I was recognized for a strong work ethic and demonstrated ability to maintain focus during periods of change. I was also a Level II
- Performed estimates and billing for maintenance agreements and time and material customers.
- Prepare monthly quality metrics for Canadian Service Manager.
- Book meetings and airfare for Manager.
- Provided estimates to customers for equipment repairs.
- Programmed 2-way radios.
- First aid attendant for a facility of 350 employees and participated in monthly safety meetings. I am highly computer literate and internet savvy.
Education
Honours Graduate - Medical Transcription
CanScribe Career College
Kelowna, B.C.11.2006
Bookkeeping Diploma - undefined
International Correspondence Schools
Secretarial Training Program -
Okanagan College
Kelowna, B.C.Skills
- Excellent interpersonal and communication skills
- Extensive MS Office and Teams experience
- Extensive service rep experience with Motorola
- Keen eye for detail
- Strong work ethic
- Adept multi-tasker
Certification
Various training courses through Motorola US: Six Sigma training, various Motorola training courses in two-way and mobile data products, 7 Habits of Highly Effective People, Stephen Covey; continuous review of internal processes to encompass total customer satisfaction using the Six Sigma approach, which was created by Motorola and General Electric.
Timeline
Medical Transcriptionist/editor
Fraser Health Authority Medical Imaging Transcription Services
11.2017 - Current
Home-based medical transcriptionist
Fraser Health Authority
06.2015 - 10.2017
Hiring Manager and Account Specialist
M*Modal Canwest Services Limited
09.2012 - 05.2015
Medical transcriptionist
Acccentus Canada
04.2009 - 03.2010
MT/QA Editor
M*Modal Canada Limited
02.2007 - 01.2012
Stay-at-home mom
01.2002 - 01.2006
Customer Service Representative/Team Lead
Motorola Data System Support Centre
01.1992 - 01.2002
Bookkeeping Diploma - undefined
International Correspondence Schools
Honours Graduate - Medical Transcription
CanScribe Career College
Secretarial Training Program -
Okanagan College
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