Kelly Cameron
New Westminster
Summary
Dynamic hospitality professional with extensive experience at Seasons Retirement Communities, excelling in relationship building and effective problem solving. Proven expertise in food safety oversight and POS system operations, ensuring exceptional dining experiences. Recognized for cultivating warm environments and addressing customer needs with professionalism, enhancing overall guest satisfaction.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
14
14
years of professional experience
Work History
Server
Seasons Retirement Communities
11.2016 - Current
- Cultivated warm relationships with residents and family
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Concierge
Seasons Retirement Communities
03.2018 - 11.2018
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Greeted guests upon arrival by providing warm welcome.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
Multi-service Worker
Lakeside Manor
11.2012 - 10.2016
- Identified potential safety hazards through routine checks of supplies, equipment and environment
- Served daily meals to over 60 residents
- Operated kitchen equipment including industrial sized dishwasher
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prep-cook roles including fruits,vegetables and baking for residents
- Organized work to meet demanding production goals.
- Houskeeping of resident rooms and common areas
- In charge of emergency calls during late night shifts
Private Nanny
Private Household
10.2010 - 11.2012
- Prepared healthy, age-appropriate snacks and meals.
- Built positive and nurturing environments to support child social and emotional growth.
- Taught children everyday skills and language.
- Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Developed games and activities using arts and crafts to support learning and verbal skills.
Education
Certificate in AP Psychology - Psychology
UBC
Vancouver, BCCertificate in Personal Finance -
McGill University
Montreal, NoneHigh School Diploma -
Salmon Arm Secondary
Salmon Arm, BC06-2008
Skills
- Team member support
- Food safety oversight
- Hospitality service expertise
- Point of sale (POS) system operations
- Liquor, wine, and food service
- Dining customer service
- Task prioritization
- Strong work ethic
- Effective problem solving
- Relationship building
- Exceptional communication
- Time management
Languages
English
Native or Bilingual
Norwegian
Limited Working
Timeline
Concierge
Seasons Retirement Communities
03.2018 - 11.2018
Server
Seasons Retirement Communities
11.2016 - Current
Multi-service Worker
Lakeside Manor
11.2012 - 10.2016
Private Nanny
Private Household
10.2010 - 11.2012
Certificate in AP Psychology - Psychology
UBC
Certificate in Personal Finance -
McGill University
High School Diploma -
Salmon Arm Secondary
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