Kelly Cahill
Bayside
Summary
Dynamic and detail-oriented Medical Office Receptionist with over 20 years of experience at North Coast Ophthalmology. Proven expertise in patient scheduling and insurance verification, complemented by exceptional customer service skills. Recognized for reliability and adaptability in fast-paced environments, ensuring seamless communication between patients and medical staff.
Overview
33
33
years of professional experience
Work History
Medical Office Receptionist
North Coast Ophthalmology *Start Dates 06/1992 to 06/2012 & 09/2016 To Present*
06.1992 - Current
- Coordinated referrals for outgoing specialist consultations, and assisted with incoming patient referrals as needed, obtained insurance authorizations.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Verified patient information and insurance details for accuracy.
- Checked patient insurance, demographic, and health history to keep information current.
- Handled incoming calls, directing inquiries to appropriate staff members.
- Coordinated communication between medical staff and patients effectively.
- Supported new employees through onboarding processes including training in software systems usage necessary for their roles.
- Answered billing questions.
Referral Coordinator
Dedicated Sleep
06.2014 - 11.2015
- Scheduled sleep apnea testing (at home and at testing facilities) for commercial truck drivers nationwide.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Made payment arrangements and collected payments.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Referral Coordinator - Remote
Sleep Safe Drivers
07.2012 - 05.2014
- Scheduled sleep apnea testing (at home and at testing facilities) for commercial truck drivers nationwide.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Made payment arrangements and collected payments.
- Provided exceptional customer service, addressing patient concerns and inquiries regarding the referral process.
Education
High School Diploma -
Arcata Union High School
Arcata, CASkills
- Attention to detail
- Organization and time management
- Teamwork
- Reliability
- Adaptable and flexible
- Customer service
Timeline
Referral Coordinator
Dedicated Sleep
06.2014 - 11.2015
Referral Coordinator - Remote
Sleep Safe Drivers
07.2012 - 05.2014
Medical Office Receptionist
North Coast Ophthalmology *Start Dates 06/1992 to 06/2012 & 09/2016 To Present*
06.1992 - Current
High School Diploma -
Arcata Union High School