Kelly Brownson
Toledo
Summary
Dynamic professional with a proven track record in customer relations and problem-solving, honed at 3M and in veterinary services. Excelled in staff management and project management, enhancing productivity and customer satisfaction. Skilled in clear communication and decision-making, consistently meeting production targets and ensuring quality standards.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Production Process Operator
3M Canada
06.1994 - 02.2025
- Set up and adjusted machine settings or controls in preparation for production operations.
- Complied with company and FDA rules and regulations and standards.
- Set up and ran machinery to produce exceptional products according to product specifications.
- Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems and defects.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Met production targets and tight deadlines by collaborating closely with team members.
- Reviewed production schedules and streamlined processes.
- Tested products to ensure quality requirements were met.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Examined incoming raw materials and compared to documentation for accuracy and quality.
Veterinary Receptionist/Assistant
Athens Veterinary Services
01.1990 - 06.1993
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maintained current and accurate medical records for patients.
- Managed multi-line phone system and pleasantly greeted patients.
- Fielded phone calls from pet owners, answered questions and took messages for veterinarians.
- Preformed in house laboratory testing and developed x-rays
- Prepared pet patients for surgery and assisted veterinarian as needed.
- Provided post-op care to pets
- Maintained kennel room, and examination rooms clean and tidy.
Dog Groomer/Veterinary Assistant
Smiths Falls Veterinary Services
09.1987 - 01.1990
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, dried, and trimmed dogs to maintain good grooming standards.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide best possible groom.
Education
Certificate of Basic Dog Grooming
Canine School of Dog Grooming
Agincourt, ON09-1985
High School Diploma -
Athens District High School
Athens, ON06-1984
Skills
- Partnership cultivation
- Capital fundraising
- Clear communication
- Customer relationship
- Staff management
- Decision-making
- Project management
- Fundraising
- Customer relations
- Problem-solving
Accomplishments
- Collaborated with and lead a team of eight volunteers to development the highly successful Toledo Ride a Thon.
Certification
- Standard First Aid, CPR Level "C" Certification - Ottawa Paramedic Service
Timeline
Production Process Operator
3M Canada
06.1994 - 02.2025
Veterinary Receptionist/Assistant
Athens Veterinary Services
01.1990 - 06.1993
Dog Groomer/Veterinary Assistant
Smiths Falls Veterinary Services
09.1987 - 01.1990
Certificate of Basic Dog Grooming
Canine School of Dog Grooming
High School Diploma -
Athens District High School
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