Kelly Brock
Redondo Beach
Summary
Dynamic professional with a strong background in customer service and administrative support at Designory. Proven ability to enhance team performance through effective communication and problem-solving skills. Recognized for maintaining an organized office environment and ensuring high customer satisfaction. Adept at scheduling appointments and managing multiple tasks efficiently. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Stay at home Mom
Self-employeed
Redondo Beach
07.2004 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Worked effectively in team environments to make the workplace more productive.
Receptionist
Designory
Long Beach
01.2002 - 07.2004
- Greeted visitors and directed them to appropriate personnel.
- Managed multi-line phone system and routed calls efficiently.
- Scheduled appointments and coordinated meeting room logistics.
- Processed incoming and outgoing mail and packages promptly.
- Maintained organized filing system for records and documents.
- Assisted with inventory management of office supplies.
- Provided administrative support to staff as needed.
- Ensured cleanliness and organization of reception area daily.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Assisted with special projects assigned by management when required.
Education
Associate of Arts - Physical Education
Santa Barbara City College
Santa Barbara, CA06-1997
Skills
- Customer service
- Scheduling appointments
- Administrative support
- Office organization
- Inventory management
- Team collaboration
- Problem solving
- Effective communication
- Time management
- Conflict resolution
- Multitasking Abilities
- Good Telephone Etiquette
- Active listening
- Excellent communication
Affiliations
I have always had a passion for Fitness and Wellness. I played soccer in my youth, College, and into my young adulthood. I worked as a part time spin teacher, when my kids were younger. I have completed many Fitness events. Its helped me to build focus and resilience.
Timeline
Stay at home Mom
Self-employeed
07.2004 - Current
Receptionist
Designory
01.2002 - 07.2004
Associate of Arts - Physical Education
Santa Barbara City College
Similar Profiles
Sandi ShawaSandi Shawa
Interior Designer at Self-employeedInterior Designer at Self-employeed
Natalie LovejoyNatalie Lovejoy
Fine Artist at Self-employeedFine Artist at Self-employeed
Victoria HutchinsonVictoria Hutchinson
Mobile Bartender at Self-employeedMobile Bartender at Self-employeed
Bo FaubionBo Faubion
Lawn Care Business Owner at Self-employeedLawn Care Business Owner at Self-employeed
Rebecca BuehlerRebecca Buehler
Property Management at Bernard PropertiesProperty Management at Bernard Properties