Kelly Brazeau
Timmins,ON
Summary
Dedicated Office Manager professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Dental Office Manager
WhitePines Dental
08.2014 - Current
- Supervise and lead team of dental specialists, nurses, dental hygienist, dental assistants, treatment coordinator, administration and cleaning staff.
- Create policies and procedures for the office.
- Prepare yearly schedules for locum multi-provider specialists including periodontists, oral maxilla facial surgeons, anesthesiologists, endodontists and general dentists.
- Manage time off or leave requests and vacation schedules.
- Work collaboratively with lead at sister company for staffing of the dental assistants and hygienist to avoid conflicts with these shared resources.
- Manage the ordering of supplies and medications required for each specialty including but limited to dental implants, bone grafting material and medications for sedation and emergency crash cart.
- Lead role in hiring process such as advertising, interviews, preparation and signing of employee documents.
- Maintained insurance policies and regulations for both personal and government based insurance plans.
- Oversee and maintain patient accounts and aged receivables including but not limited to entering insurance cheques, preparing and sending account statements, contacting insurance companies for payments and corrections to claims and transferring accounts to credit bureau.
- Fill in as needed such as the front desk, answering the phones, booking patients, assisting, sterilization and managing the flow of the office.
- Maintain patient data with required regulatory chart documents, personal information and prepare and enforce consent forms for each specialty.
- Close month and year end, prepare daily bank deposit and posted daily revenues to stay on top of administrative demands,
- Manage and organize equipment for yearly maintenance and re-certification and also ensuring providers and staff certifications are up to date such as BLS, ACLS, PALS and member authorization certificates.
- Organize and involved in regular staff and management meetings. Notation of the minutes and enuring the tasks are followed through and completed and followed meeting are scheduled as needed.
- Oversee the daily schedules and provide feedback, assistance and direction to maximize the efficiency of the office and customer satisfaction.
- Assist in major treatment planning and presentation to patients for individual treatment plans with step by step treatment stages and financial obligations while offering guidance with insurance coverage.
Office Manager and Treatment Plan Coordinator
Riverside Dental
02.2008 - 08.2014
- Administrative manager to front desk staff.
- Hiring process including interviews and preparation and signing of documents.
- Manage and oversee daily duties and tasks of administrative staff.
- Implementing policies and procedures for administrative duties.
- Manage time off and leave requests and manage vacation schedules for administration staff.
- Involved in staff meetings and management meetings.
- Major treatment planning and presentation to patients with step by step treatment stages and financial obligations with assistance with insurance coverage.
- Scheduling and confirm locum endodontists schedule.
- Dental assist as needed.
Dental Assitant Level II
Newmarket Dental Clinic
06.2001 - 02.2014
- Assist the general dental to various dental treatments including but not limited to fillings, root canals, crown & bridges and implants.
- Assist the dental specialist such as the periodontist and orthodontist.
- Preparation of operatory and supplies needed for treatments.
- Ordering of materials and sundries/supplies.
- Ensuring consent forms and chart notes are recorded and signed.
- Review of patient medical history forms and auditing of chart records for the day.
- Assist with administrative staff in scheduling, filing, treatment planning.
- Training of new staff members.
Education
Dental Assisting Level II - Dental
Durham College
Oshawa, ON06.2000
Skills
- Proficient in excel, microsoft office and outlook
- Proficient in Dentrix dental software
- Work very good with others and in a team environment
- Punctual and reliable
- High organizational skills
- Capable of prioritizing tasks
- Self motivated
- Approachable
- Problem solver
Certification
BLS
Driver's License Class G
Previous TMHA scheduler and Greater Timmins Minor Hockey scheduler
- Schedule practices for all TMHA teams in Tier 1 & 2
- Provide ice allocation for Tier 1 home games
- Enter all regular season games and practices into Sportheadz website for all TMHA teams
- Create the game schedule on spreadsheets for all local minor hockey associations ensuring 12 home & 12 visiting games for each of the 29 teams at the appropriate arenas and uploaded games on GameSheets website.
- Assist and provide guidance for i-pads for digital gamesheets.
- Following the pathways, rules and policies for each division
- Communicating and scheduling blocks of ice with the City of Timmins
- Review and cross reference invoices from the City of Timmins prior to payment.
- Review e-mails for updates, conflict resolution and communications with coaches, association members, referee scheduler and the City of Timmins ice scheduler.
- Request and input tournament weekend ice for TMHA Tier 1 & Tier 2 divisions.
Timeline
Dental Office Manager
WhitePines Dental
08.2014 - Current
Office Manager and Treatment Plan Coordinator
Riverside Dental
02.2008 - 08.2014
Dental Assitant Level II
Newmarket Dental Clinic
06.2001 - 02.2014
Dental Assisting Level II - Dental
Durham College
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