Kelly Bouchard
Ontario,Canada
Summary
Detail-oriented and adaptable professional with a Bachelor of Commerce with 27 years of customer service excellence, including 20+ years of supervisory and business operations experience. Expertise in payroll processing and compliance support, business administration, operations management, budgeting, financial reporting, and human resources. Proficient in cloud computing and tech tools including QuickBooks, Google Suite, MS Office, Slack and Canva. Adept at using CRM systems and workflow automation to enhance organizational efficiency.
Overview
22
22
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Owner, Coach
PrepWise Accountability and Meal Prep Coaching
Online
01.2023 - Current
- Launched and managed coaching business specialising in health, fitness, and accountability.
- Cultivated strong client relationships through tailored support and planning.
- Achieved high client retention rates and garnered positive referrals for services.
Bartender / Shift Supervisor
Two Amigos
Sarnia, ON
04.2016 - 02.2022
- Supervised daily operations, managed payroll inputs, reconciled cash/electronic transactions, and maintained accurate financial records.
- Developed promotional strategies (menus, pricing updates) that improved sales and customer engagement.
- Oversaw staff adherence to health, safety, and liquor laws, updating processes as regulations changed.
- Handled escalated issues and disputes, ensuring positive outcomes and staff/guest satisfaction.
Head Bartender / Supervisor
The Stubborn Mule
Sarnia, ON
01.2012 - 01.2016
- Supervised daily operations of bar ensuring smooth service and high customer satisfaction.
- Directed nightclub operations, balancing tills, contractor payments at shift end, and preparing deposits of large cash volumes.
- Enforced responsible alcohol service policies, prioritised customer safety and wellbeing.
Swing Manager
East Side Mario’s
Sarnia, ON
01.2004 - 01.2012
- Supervised servers and bartenders, ensuring compliance with labor, safety, and HR protocols.
- Managed nightly payroll inputs, balanced cash/credit reports, and prepared labor cost sheets.
- Oversaw inventory management, supplier orders, and cost controls.
Education
Bachelor of Commerce - Business
Nipissing University
North Bay, Ontario 09.2022 - 05.2025
Business Administration & Accounting Diploma - Accounting
Lambton College
Sarnia, Ontario 09.2019 - 08.2022
Skills
- Payroll Processing & Compliance Support
- Business Administration & Operations Management
- Budgeting & Financial Reporting
- Human Resources & Employee Relations
- Project & Process Management
- Supervisory Leadership (20 years)
- Dispute Resolution & Conflict Management
- Cloud Computing & Tech Tools (QuickBooks, Excel, Google Suite, MS Office, Canva)
- Data Entry, Record Management & Accuracy
- Customer Service Excellence (27 years)
- Knowledge of CRM systems and workflow automation
- Time management and organizational efficiency
Certification
- WHMIS Certified
- Smart Serve Certified
- Food Handlers Course (Completed)
- Health and Safety Certified
Language
English
Volunteer Experience
The Academy Circus, Parent Volunteer; Performance Team/Competitive Team, London, ON, Current, Coordinated backstage operations including props, quick changes, and crisis fixes under tight timelines., Supported performers with logistics and organization to ensure smooth production flow.
Timeline
Owner, Coach
PrepWise Accountability and Meal Prep Coaching
01.2023 - Current
Bachelor of Commerce - Business
Nipissing University
09.2022 - 05.2025
Business Administration & Accounting Diploma - Accounting
Lambton College
09.2019 - 08.2022
Bartender / Shift Supervisor
Two Amigos
04.2016 - 02.2022
Head Bartender / Supervisor
The Stubborn Mule
01.2012 - 01.2016
Swing Manager
East Side Mario’s
01.2004 - 01.2012
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