KELLY BERTO

Oversees and directs resident compliance with Community Association’s Covenants, Conditions & Restrictions. Serves as the Community Association’s liaison to the Architectural Review Committee, Compliance Committee and other reviewing entities as may be established by the Association Board of Directors. Must ensure that all support and service is conducted and fulfilled in a manner consistent with the goals and objectives of Sun City Lincoln Hills Community Association’s Governing Documents and California Civil Code.

• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state, and federal regulations.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Monitored community activities and maintained compliance with relevant laws, regulations and codes.
• Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
• Accomplished multiple tasks within established timeframes.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.

• Company Overview: Golden Rain Foundation is a nonprofit corporation that manages the amenities and facilities at a nationally recognized and award-winning independent-living active adult community located in Walnut Creek
• Development of the community began in 1963 and there are approximately 10,000 residents
• Directs six department managers and a total staff of 60+ in the departments of Transit, Counseling Services, Recreation, Custodial/AV, Fitness & Aquatics
• Provides leadership and strategic planning for Bus Transportation, Custodial Services, Counseling/Mental Health Services, Recreation, Fitness Center, Aquatics (3 Pools)
• Helps to coordinate cross-departmental partnerships and staff-wide projects for foundation with 250 full-time, part-time and part-time on-contract employees
• Hires, mentors and trains department heads
• Manages departmental annual budgets of $9.6M
• Interacts with Golden Rain Foundation Board of Directors, advisory committees and resident commissions by building strong relationships to drive results and ensure goals are aligned and met
• Evaluates department managers’ performance to ensure goals are met
• Golden Rain Foundation is a nonprofit corporation that manages the amenities and facilities at a nationally recognized and award-winning independent-living active adult community located in Walnut Creek
• Development of the community began in 1963 and there are approximately 10,000 residents
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Provided strong leadership to enhance team productivity and morale.

• Oversaw Recreation Department with high point of contact with community members
• Directly supervised 12 full-time staff and 3 part-time staff in the areas of Volunteer Services, Special Events, Facilities, Activities, Excursions, Audio Visual/Tech and Administration
• Increased participant numbers and revenue by creating innovative programs, while constantly striving to improve existing programs
• Effectively managed annual department budget of $500,000
• Built donor relations, coordinated fundraising events and oversaw recognition initiatives, which included raising $20,000 with a newcomers’ cocktail party in its inaugural year
• Negotiated, developed, and maintained community partnerships and vendor contracts
• Served as staff liaison to 250 resident-led clubs and organizations
• Served on the board as the chair of the annual Diversity Festival Committee
• Served on the CPRS Aging Section Board

• Recruited, supervised and trained 350+ volunteers for 12 programs
• Led ongoing program development and enrichment to meet the needs of the residents and the community
• Oversaw community outreach and promotion, which included public-speaking engagements and appropriate publicity to news and media outlets
• Maintained accurate and detailed volunteer database
• Provided ongoing volunteer recognition and appreciation
• Coordinated schedules and timelines for events.
• Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
• Oversaw volunteer recruitment and training efforts, building a dedicated team of individuals committed to supporting successful events.