Kelly Azad
Petaluma
Summary
Accomplished operations leader known for effective team building and analytical problem solving. Experience in managing complex business operations, optimizing inventory management, and ensuring superior customer service to meet organizational goals.
Overview
38
38
years of professional experience
Work History
Co-Owner
Parkway Cleaner and AJ Cleaners
Petaluma
07.2022 - Current
- Managed daily operations and ensured smooth workflow across all departments.
- Oversaw inventory management and maintained optimal stock levels for products.
- Developed marketing strategies to increase brand awareness and attract customers.
- Implemented customer service protocols to improve client satisfaction and retention.
- Analyzed market trends to adjust business strategies and stay competitive.
- Managed day-to-day business operations including staffing, inventory management, budgeting, accounting, and payroll processing.
- Resolved any customer complaints or issues quickly in order to maintain positive relationships.
- Collaborated with other co-owners on strategic decisions related to the company's growth plan.
Operations Manager
Institute Of Reading Development
Novato
02.1988 - 07.2002
- Managed between 50 and 53 staff members.
- In charge of buying and building out a 55,000 sq. ft. building.
- Help with marketing reading classes.
- Managed all data entry of sales.
- Managed HR to include payroll, benefits and 401k.
- Managed all incoming and outgoing financials, and all other bookkeeping.
- Managed a sophisticated mailroom on a daily basis.
- Along with the owner, we prepared audits for all our partners.
- Before buying a building, negotiate leases.
- I maintained the building we bought.
Education
Some College (No Degree) - Nursing
Idaho State
Pocatello, IDSkills
- Operations management
- Financial oversight
- Business development
- Problem solving
- Customer relations
- Small business operations
- Innovation mindset
- Task delegation
- Customer service
- Problem-solving
- Team building
- Analytical thinking
- Data entry
- HR
- Payroll
Languages
English
Professional
Italian
Native/ Bilingual
References
References available upon request.
Timeline
Co-Owner
Parkway Cleaner and AJ Cleaners
07.2022 - Current
Operations Manager
Institute Of Reading Development
02.1988 - 07.2002
Some College (No Degree) - Nursing
Idaho State