Kelly Araujo
Victorville
Summary
Bringing high level of organization and positive attitude, combined with solid background in financial principles and customer service. Understanding of loan processing procedures and skilled in data analysis and document management. Committed to ensuring efficient loan processing and delivering exceptional client service.
Overview
14
14
years of professional experience
Work History
Senior Loan Processor/Team Lead
Home Funding Corporation
10.2015 - Current
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Streamlined loan processing by implementing efficient workflow systems and task prioritization.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Assisted in training junior loan processors, resulting in increased productivity across the team.
- Developed a comprehensive understanding of various lender guidelines which helped expedite loan approvals.
- Reduced loan processing time by developing and employing standardized documentation procedures.
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Leveraged industry knowledge to provide expert guidance on loan products best suited for borrower needs, enhancing customer satisfaction levels.
- Expedited funding process by closely collaborating with closing agents to resolve any outstanding issues promptly.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Handled any conditions sent from underwriting departments.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Evaluated approvals against established bank and government lending standards.
- Maintained compliance with federal regulations by meticulously reviewing all loan documents, ensuring accuracy, and completeness.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Consistently met or exceeded monthly performance metrics, contributing to overall team success in achieving departmental goals.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Devised and implemented processes and procedures to streamline operations.
Executive Assistant
Prospect Mortgage
08.2011 - 09.2015
- Assisted branch manager in loan originations and communication with clients/Realtors
- Assisted loan processor with conditions and daily follow up on loan status
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Assisted in marketing strategies
- Organized and coordinated conferences and monthly meetings.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements for executive team and senior management group.
Education
GED -
Victor Valley High
Victorville06-1992
Skills
- Adept in Technology
- Strategic Planning
- Verbal & Written Communication
- Resourcefulness
- Great Communication Skills
- Detail Oriented
- Multitasking
- Time Management
- Anticipates Needs
- Customer Service
- ADP Payroll
- Word
- Excel
- Outlook
- Pro Net
- Encompass
- Byte
- Calyx Point
- Loan processing proficiency
- Conflict resolution
- Processing procedures
- Strong attention to detail
- Coaching and mentoring
- Clear communication
- Performance monitoring
- Effective time management
- Mortgage underwriting expertise
- Team collaboration strengths
- Fraud detection awareness
- Schedule management
- Decision-making confidence
- Operations management
- Documentation review
- Loan closing
- Financial document review
- Information verification
- Legal compliance
- Human resources management
- Influencing skills
- Generating reports
- Process improvement
Related Skills Highlights
- Adept in Technology
- Strategic Planning
- Verbal & Written Communication
- Resourcefulness
- Great Communication Skills
- Detail Oriented
- Multitasking
- Time Management
- Anticipates Needs
- Customer Service
- ADP Payroll
Timeline
Senior Loan Processor/Team Lead
Home Funding Corporation
10.2015 - Current
Executive Assistant
Prospect Mortgage
08.2011 - 09.2015
GED -
Victor Valley High
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