Kelly-Anne Dugas
Lindsay,ON
Summary
An opportunity to apply work experience and skills to help achieve the best possible outcome for clients. Highly organized and detail-oriented with strong work ethic and dedication to achieving goals.
Overview
35
35
years of professional experience
Work History
Youth Diversion Coordinator
Durham Regional Police Service
07.2008 - Current
- Acting as liaison between police and community partners. My portfolio is at-risk youth aged 12-17 years of age who have committed a minor criminal offence
- Built and maintained a solid rapport with community partners, members of the public, government and internal members, fostering trust and communication to meet case needs
- Manage a high caseload of pre-charge youth for the Durham Regional Police Service (DRPS)
- Responsible for reviewing all youth incidents and completing an intake to identify youths’ needs and appropriate community interventions for their diversion
- Manage deadlines and information quality by working with community partners and internal members to ensure accuracy of data
- Maintain case records and statistical information for DRPS and the Ministry of Children, Community and Social Services
- Responsible for presenting formal and informal training sessions for police and community members
- Improve team productivity with regular communication and progress updates, fostering a collaborative work environment
- Manage project timelines for successful completion, ensuring milestones were met and deadlines were adhered to
- Enhance client satisfaction by responding promptly to inquiries and addressing concerns professionally
- Resolve issues through active listening and open-ended questioning, escalating major problems to the officer in charge or Sergeant
- Committee of Youth Officers (COYO) member for 10+ years. Main responsibility, monitoring registration for all delegates and being the point person to answer any conference questions
Children Services Worker
York Region Children’s Aid Society
07.2002 - 07.2008
- Assumed case management responsibilities for a caseload of 13-15 youth; responsible for assessment, management and treatment of infants, children and adolescents who displayed varying degrees of emotional and behavioural issues
- Assessed and developed goals, implemented treatment plans and made appropriate placements for clients based on family and youth objectives, strengths and resources
- Assisted in preparing affidavits and court reports for hearings and presented testimony. Attended family and youth criminal court
- Maintained and documented detailed case records and reports to meet strict Ministry standards and policy and procedures
- Assisted families in navigating social services system, including applying for benefits, accessing resources and connecting with other family support services
- Intervened in crisis situations and counselled children experiencing emergencies and disruptive incidents
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to services
Child and Youth Worker
Kennedy House Youth Services
11.1989 - 12.2002
- Provided on-going therapeutic supervision to 2youth in a secure and open custody setting as part of their daily living environment
- Participated in plan of care meetings; maintained paperwork including assessments, warrants and transported residents to court and community appointments
- Maintained a working knowledge of the Young Offenders Act and Child and Family Services Act
- Provided key emotional support to youth
- Implemented behavior modification strategies to address challenging behaviors exhibited by clients
- Contributed positively towards team collaborations by engaging in regular meetings and sharing insights, enhancing team cohesion
- Organized group activities to promote social skills development among youth participants in a fun yet structured environment
- Delivered crisis intervention services when necessary, de-escalating volatile situations while maintaining safety for all involved parties
- Maintained detailed case records, ensuring accurate documentation and timely reporting
Probation and Parole Officer (Contract)
Ministry of Correctional Services
01.2000 - 04.2001
- Responsible for counselling clients, supervision and enforcement of probation and parole orders
- Prepared pre-sentence and pre-parole reports court
- Combined caseload of adults and youth aged 16-17 years of age.
- Managed high-risk cases with exceptional care and vigilance, minimizing potential threats to public safety
- Collaborated with law enforcement agencies to apprehend violators, leading to a significant decrease in recidivism rates
- Enhanced public safety by effectively supervising and monitoring client activities and compliance with court-ordered conditions.
Education
Bachelor of Arts - Sociology
York University
06.1994
Skills
- Work Planning and Prioritization
- Relationship Building
- Discretion and Confidentiality
- Professional Networking
- Updating Stakeholders
- Documentation and Recordkeeping
Training and Certifications
· Traumatic Events Systems Model Crisis Response Training, Canadian Centre for Threat Assessment & Trauma Response, 2018
· Addictions and Mental Illness – Working with Co-occurring Disorders, Crisis & Trauma Resource Institute, 2017
· Level I & II VTRA Training, Canadian Centre for Threat Assessment & Trauma Response, 2013
· Aboriginal Cultural Awareness Training, Ministry of Children & Youth Services, 2013
· Family Group Decision Making, Training (2012)
· Restorative Justice Training, Certificate (2008)
· Fully Authorized Child Protection Worker, OACAS (2002)
Timeline
Youth Diversion Coordinator
Durham Regional Police Service
07.2008 - Current
Children Services Worker
York Region Children’s Aid Society
07.2002 - 07.2008
Probation and Parole Officer (Contract)
Ministry of Correctional Services
01.2000 - 04.2001
Child and Youth Worker
Kennedy House Youth Services
11.1989 - 12.2002
Bachelor of Arts - Sociology
York University
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