Kelly Anderson
San Leandro
Summary
Multi - skilled, dependable Administrative professional, offering 15 plus years of experience and commitment to high levels of office management. Committed and highly adaptable individual willing to assist when and where needed. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Current ability to juggle multiple priorities and meeting tight deadlines without compromising quality.
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Office Specialist II
OAKLAND HOUSING AUTHORITY
Oakland
01.2022 - Current
- Answers and directs phone calls, voice mail and e-mail; greets visitors, clients and staff; responds to general questions; refers inquiries as appropriate. Provides information on the Housing Authority programs. Maintains filing systems, including confidential files; sets up new files.
- Inputs, updates, searches and retrieves data using spreadsheets, computer databases.
- Operates a variety of standard office equipment such as a personal computer, phone, fax, calculator, copier, scanner.
Medical Receptionist Lead
Davis Street Family Resource Center FQHC
San Leandro
06.2018 - 12.2021
- Welcomes and greets patients/clients/visitors to the department in a manner that is helpful and friendly; determines purpose of visit and direct patients/clients/visitors to appropriate person or department(s).
- Schedules patient flow to clinic based on predetermined appointment arrangements to allow the clinic to serve an adequate number of patients as established by grant requirements.
- When scheduling appointment, carefully screens patients for new address, new patient visit or update registration and informs patient of adequate information that must be presented at time of visit.
- Adheres to all Clinic policies on safety and security; maintains restricted areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality.
- Informs patient of any existing balance noted in computer and request patient be prepare for any payment due at time of visit.
- Calls patients daily to confirm next day's appointment.
- Verifies method of payment for service (Medi Cal, Medicare, private insurance, private payee, etc.) and collects data and/or payment as appropriate.
- Attends scheduled department staff and clinical meetings.
- Performs EHR/e Cw system.
- Ensures compliance with state and federal laws and regulations for Commercial, Medicare, Medicaid, Managed Care and other payers.
- Maintains ongoing knowledge of HCFA 1500 and other mandatory state billing forms and filling and follow up requirements and ensures compliance of CPT, HCPCS and ICD-9/ICD-10 coding regulations and guidelines.
- Managed patient registration and update processes to ensure accurate electronic health records.
- Coordinated patient check-in procedures, ensuring all required documentation was collected and verified.
- Processed billing and payment transactions, adhering to clinic policies and financial regulations.
- Maintained confidentiality of patient information while handling sensitive documents at the front desk.
- Collaborated with healthcare providers to streamline appointment scheduling and improve patient flow.
- Provided exceptional customer service to patients, addressing inquiries and resolving concerns promptly.
- Monitored insurance verification processes, ensuring patients received appropriate coverage for services.
- Maintained a clean and organized front desk area to enhance overall patient experience.
- Managed and updated patient appointment reminders through calls and automated systems for efficiency.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Customer Service Representative
Sonitrol Security Systems
San Leandro
11.2016 - 06.2018
- As a customer service representative my responsibility are to resolve customer complaints via phone, email and in person.
- Visit customers homes and businesses.
- Greet customers warmly and ascertain problem or reason with their alarm systems.
- Assist with placing service tickets, Small sales, and Special order.
- I have experience with Excel spread sheets, Microsoft Word, Salesforce, and outlook.
- I also answer indirect phone calls, voice mail and e-mail; responds to general questions; refers inquiries as appropriate; takes messages; distributes forms and explains their completion.
- Updates and maintains filing systems, including confidential files; sets up new files; pulls and files documents.
- Types correspondence, memos, forms and related materials with accuracy, completeness and in compliance.
- Operates a variety of standard office equipment such as a personal computer, phone, fax, calculator, copier, scanner or other department specific equipment.
- Schedules appointments; maintain a calendar.
- Schedules meetings and makes appropriate arrangements such as contacting customers.
Enrollment Specialist I
MorphoTrust USA
Oakland
11.2016 - 11.2017
- The Enrollment Agent I (EA I) supports Enrollment Solutions Operations through participation in commercial, state, and/or federal programs.
- I performed electronic fingerprinting functions according to the commercial, state, or federal customer's program requirements.
- I was an trainee role and the incumbent and introduced to various processes, taught how to operate various fingerprinting machinery, and trained to navigate through specialized computer software databases.
- Provide superior customer service to internal and external customers.
- Perform basic maintenance and troubleshoot issues with fingerprinting equipment, including computer hardware and software.
- Obtain successful customer fingerprint images and capture biometric information to meet or exceed program standards.
- Verify customer identity and scan required documents into database system.
- Successfully complete required biometric and data capture processes and paperwork on each customer.
- Adhere to all company and departmental employment policies regarding security and confidentiality.
- Perform administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, and requisitioning supplies.
Education
Verified By The NAHRO Board Of Ethics And Credentialing Trustees, And Is Hereby Certified - Certified Specialist of Occupancy - HCV
The National Association of Housing
05.2025 - 05.2025
Title And The Designation CSEC-HCV - Certified Specialist of Eligibility;Calculation
National Association of Housing
05.2025 - 05.2025
Occupancy & Eligibility - Housing Choice Voucher
NAHRO
05.2025 - 05.2025
NAHRO Continuing Education Units (CEUs) - Ethics For Housers
NAHRO
05.2025 - 05.2025
High school or equivalent - General Education
San Leandro High School
San Leandro, CA 09.1996 - 06.1999
Business Administration
Chabot College
Hayward, CASkills
- CUSTOMER SERVICE
- RECEPTIONIST
- RETAIL SALES
- DATABASE
- SOLUTIONS
- Front Desk
- Typing Test Certificate 41 Wpm
- Medical Receptionist
- Front Office Reception
- Records & Database Management
- Time Management
- Business Communications
- Spreadsheets & Reports
- Customer Service Excellence
- Organization & Administration
- Scheduling & Calendaring
- Leadership and Supervision
- Report Preparation
- Meeting & Event Planning
- General Office Skills
- Planning /organizing
- Multicultural Sensitivity/Awareness
- Problem-Solving/Reasoning/Creativity
Personal Information
Work Permit: Authorized to work in the US for any employer
Additional Information
Front Office Reception, Records & Database Management, Time Management, Business Communications, Spreadsheets & Reports, Customer Service Excellence, Organization & Administration, Scheduling & Calendaring, Leadership and Supervision, Report Preparation, Meeting & Event Planning, General Office Skills, Planning /organizing - Plan and organize tasks and work responsibilities to achieve objectives. Set priorities. Schedule activities. Allocate and use resources appropriately., Multicultural Sensitivity/Awareness - Personable professional whose strengths include cultural sensitivity and an ability to build rapport with a diverse workforce in multicultural settings., Planning/Organizing - Results-driven achiever with exemplary planning and organizational skills, along with a high degree of detail orientation., Problem-Solving/Reasoning/Creativity - Innovative problem-solver who can generate workable solutions and resolve complaints.
Timeline
Verified By The NAHRO Board Of Ethics And Credentialing Trustees, And Is Hereby Certified - Certified Specialist of Occupancy - HCV
The National Association of Housing
05.2025 - 05.2025
Title And The Designation CSEC-HCV - Certified Specialist of Eligibility;Calculation
National Association of Housing
05.2025 - 05.2025
Occupancy & Eligibility - Housing Choice Voucher
NAHRO
05.2025 - 05.2025
NAHRO Continuing Education Units (CEUs) - Ethics For Housers
NAHRO
05.2025 - 05.2025
Office Specialist II
OAKLAND HOUSING AUTHORITY
01.2022 - Current
Medical Receptionist Lead
Davis Street Family Resource Center FQHC
06.2018 - 12.2021
Customer Service Representative
Sonitrol Security Systems
11.2016 - 06.2018
Enrollment Specialist I
MorphoTrust USA
11.2016 - 11.2017
High school or equivalent - General Education
San Leandro High School
09.1996 - 06.1999
Business Administration
Chabot College