Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Kelly Amendola

Oakville,Ontario

Summary

Effective at administration, team leadership and training. Bringing 20 years of progressive experience in Customer Service. Versatile, dedicated logistics professional with team-oriented mentality and hands on experience working with customers to resolve logistics issues. Knowledgeable about data gathering, report writing and file management. Proven skills in establishing rapport with clients and service providers. Motivated to maintain client satisfaction, cultivating partnerships and contribute to company success.

Overview

18
18
years of professional experience

Work History

Logistics and Specimen Control Manager

Insception Biosciences
12.2013 - 12.2023
  • Expedited resolutions of shipping errors and packaging mistakes
  • Resolved client complaints, improved operations, and provided exceptional client support
  • Handled day-to-day shipping and receiving of all cord blood sample kits
  • Provided updates on critical shipments to appropriate departments and to customers
  • Contributed to company achieving and holding industry-leading customer service ratings
  • Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously
  • Recordkeeping, Spreadsheet development
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Prepared packages for shipment, pick ups and courier services for prompt delivery to clients
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Facilitated successful cross-functional collaborations for completion of key projects, fostering strong working relationships among team members.
  • Oversaw supply chain management, maintaining prescribed inventory levels to achieve uninterrupted production at predefined levels.
  • Managed inventory and supply chain functions for production materials and equipment.

Administration

FST Construction
01.2006 - 12.2014
  • Assisted in administrative duties including making phone calls, faxes, photocopying, scheduling
  • Managed master calendar and scheduled appointments
  • Liaised with vendors, contractors, and professional services personnel to properly process orders in alignment with needs and specifications of management
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Resolved customer problems and complaints

Education

Medical Office Administration Diploma -

Everest College
01.2013

Diploma -

Georgian College
01.2002

Skills

  • First Aid, CPR Cert
  • JHSC cert
  • Inventory Control
  • Microsoft Excel, MS Office
  • CRM
  • Problem solving skills, Troubleshooting
  • Conflict resolution
  • Medical terminology knowledge
  • Quality assurance
  • Document Control
  • Policy and Procedure Modification
  • File Management
  • Operations Management
  • Cross-Functional Teamwork

Additional Information

Proficient in MS Office and Microsoft Excel. Thorough understanding of the necessary principles of recordkeeping, spreadsheet development and Inventory Control. Strong analytical and problem-solving skills. Complete work schedules, manage calendars, arrange appointments, prepare charts, Maintain inventory, and Complete invoices. Communicate with customers, employees, and other services providers to answer questions, and address any issues or complaints. Completion of Administration and Health Records Management Completion of Medical Terminology. Maintains strict confidentiality and consistently exercising tact and diplomacy when dealing with clients.

Languages

English
Full Professional

Timeline

Logistics and Specimen Control Manager

Insception Biosciences
12.2013 - 12.2023

Administration

FST Construction
01.2006 - 12.2014

Medical Office Administration Diploma -

Everest College

Diploma -

Georgian College

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Kelly Amendola