Hi, I’m
Kelly Ambrose
Canine Behavioral Specialist
Vaudreuil-Dorion,Canada
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt
Summary
Driven by genuine connection experiences, personalized client service, team leadership & organizational development in every role. Career experience in Hospitality, VIP/Luxury experiences, Public Relations, Client Care, Conflict Mediation, Training and Operations, with a passion for non-profit or social impact projects...and DOGS!
Overview
10
years of professional experience
6
years of post-secondary education
4
Certifications
4
Languages
Work History
Social Pups GroomingMontreal, Canada
Cooperative Care Dog Groomer & Stylist
01.2022 - Current
Job overview
- Apprenticeship Completed with Montreal Social Pups' Grooming Founder-Head Groomer, promoted to Lead Groomer for solo & dual groomer scheduling
- Entrusted to evaluate new dog-clients' personal tolerate for each grooming activity & manipulation appropriate for their breed, coat quality and physical health
- Training completed for assess & personalize treatments such as bathing, blow drying, nail cutting, nail filing, sanitary cuts, coat deshedding/dematting and/or personalized styling for dogs of all breeds, sizes, sensitivities, ages and coat type
- Supported owners through personalized desensitization care plans with training suggestions at home, topic allergy treatments & training suggestions to address any behavioral or health concerns
Montreal Social Pups Montreal, Canada
Program Manager & Personal Trainer
07.2021 - Current
Job overview
- Lead programming adventures focused on structured socialization through personalized training plans, desensitization exploration and pack walk activities adapted to each dog & owners needs, skills and goals.
- Supervised the staff & daily alternating10-20 dog attendees' structured socializing and leash training program for up to 20 dogs per day, organized by size & social abilities of each dog clients.
- Last year adapted onsite program to meet increasing client influx to offer personalized delivery of each dog for private training sessions, small group skill development sessions, and large pack walk activities in the community.
- Coached personalized training of dogs & humans through challenges such as reactivity, leash skills, safe socializing with dogs or humans, stimuli & manipulation desensitization through relationship-based training philosophies.
- Developed and maintained logistics workflows, company procedures and financial invoicing for over 100 clients.
- Managed and supervised administrative and daily program operations, complying with policies and regulations
Wagging Tails MontrealMontreal, Quebec
Personalized Pet Services Provider
03.2020 - Current
Job overview
- Implemented adaptive scheduling, progress updates and education on health, and training for wave of COVID puppies, over 30 personal regular clients
- Recruited and trained multiple new team members to expand team 2 to 7 local providers from 2020 -2023
- Participated in social media team projects, working collaboratively to meet client requests with immediate responses through texts, calls and email channels.
Amerisource Bergen - Innomar Strategies DivisionMontreal, Canada
Patient Care Consultant
09.2019 - 07.2021
Job overview
- Orchestrated communication between patients, doctors, and pharmacy staff regarding medication experience and ongoing health status with health team.
- Guided patients through each step of coordinating long-term care for chronic conditions to manage illnesses symptoms & prescribed treatment.
- Collaborated with provincial health departments and insurance companies to verify coverage and obtain authorizations for medical treatments costs, and subsidization programs eligibilities.
- Audited patient records and database to facilitate information storage and retrieval for personal case load of over 500 patients across Canada.
- Upheld confidentiality of patient data to safeguard health information and met reporting requirements of Health Canada Drug departments
Airbnb - LUX BrandMontreal, Quebec
Guest Relations Specialist
10.2017 - 11.2018
Job overview
- Responsible for oversight on all disputes, (VVVIP-)VIP crisis situations, all responses to social media postings, surveys from guests, suppliers, hosts or partners with autonomous authorization of $5K, up to $50K with approval
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Trained arbitrators and mediators on dispute resolution and negotiation strategies to boost productivity.
Airbnb - Luxury Retreats Acquired TeamMontreal, Quebec
Crisis Intervention Specialist
01.2017 - 11.2017
Job overview
- Collaborated as a crisis management team to respond immediately to internationally travelling guests' requests, concerns, emergencies or crisis intervention while mediating with local partners & hosting staff.
- Built and strengthened relationships with international suppliers & partners to implement last-minute changes or emergency response strategies.
- Personalized counceling provided to guests and local support staff in crisis scenarios (Environmental or medical emergencies, infrastructure outages, violence, theft or misconduct).
Airbnb - Luxury Retreats Acquired TeamMontreal, Quebec
Senior Guest Experience Conceirge
11.2016 - 01.2017
Job overview
- Designed travel events for over 75 designated VIPs, corporate retreats, larger-themed events and family groups travelling to US, Europe, and Asia-Pacific islands
- Coordinated guests' every logistic need to exceed expectations, provided local recommendations and resolve issues for parties involved.
- Created and maintained event expenditures, client agreements, budgets and itineraries through ever-evolving company created software.
Edgewood Care Centre - Mental Health ResidenceOttawa, ON
Director Of Operations
09.2014 - 07.2016
Job overview
- Championed facility operations including the daily needs of a population of over 130 mentally & physically disabled individuals, and a staff of 30+ individuals, overseeing the departments of healthcare, food services, housekeeping and daily activity support in partnership with municipal health departments.
- Reduced annual spending by over $100,000.00 in one year by improving health quality of daily menu options, coordinated transition to VOIP telecommunication technology, and orchestrated the installation of in-house commercial grade laundry department room in our facility.
- Coordinated with community medical and health providers to determine personalized patient treatment, daily logistic counceling, and financial management support
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
Edgewood Care Centre - Residential Care FacilityOttawa, Ontario
Director of Food Services
08.2014 - 09.2015
Job overview
- Developed strategies to improve food service levels for busy facility handling over 500 specialized meals each day with medical, physical or dietary restrictions to be respected.
- Networking with various distribution representatives and local community initiatives towards goal of providing healthiest menus for low-income & homeless populations
- Purchased inventory for entire facility and cultivated strong vendor relationships to continuous audit prices & purchasing patterns.
P.F. Chang's BistroMontreal , Quebec
Front of House Corporate Trainer
04.2013 - 11.2013
Job overview
- Trained 50 newly hired staff on company values and steps of service through corporate training program of P.F Changs
- Hosted Canadian brand launch & Montreal location opening events with international training team
SPCA of MontrealMontreal, Quebec
Animal Care Technician
06.2013 - 09.2013
Job overview
- Supervised healthcare, feeding and crisis management for full 300+ shelter animals of all kinds (farm animals included) overnight
- Responded on-location to all emergency calls for injured animals, abandoned animals or deceased animals in Montreal community & first-responder support
Education
Canine-Human Relationship InstituteChri@chrinstitute.com
Relationship Based Behavior Modification/Relationship Based Training
(RBBM/RBT), Canine Training from Relationship Based Behavior Modification
01.2023 - 05.2023
Positive Changes Dog Training -Danielle BeauregardOttawa, ON
from Private Training For Deaf Puppy & Pack Reactivity
01.2015 - 08.2015
Concordia UniversityMontreal, QC
Bachelor of Arts from Applied Human Sciences Major in Human Relations
05.2011 - 05.2014
University of WaterlooWaterloo, ON
Bachelor of Science from Environmental SC - Major International Development
05.2009 - 05.2011
Skills
Training & Care Development
Certification
HIGH FIVE Certified- Canada's quality standard for recreation and leisure programs. It was founded in 2001 by Parks and Recreation Ontario (PRO) as a national standard for children’s recreation programs
Volunteer roles
My animal themed volunteering includes fostering, logistic support, fundraising or board member participation with: Boston Terrier Rescue of Canada, Boxer Ontario Rescue, Ottawa Humane Society, Refuge Magoo, SPCA Montreal Neonatal Kitten program, Dogs & Cats of Dominican Republic, Rescue All Dogs (RAD) and Rescue Dogs Lebanon
Grateful to have cared, rehabilitated & rehomed over 50 animals (so far, still counting!): dogs & cats all sizes, ages, abilities and levels of reactivity, anxieties, neurological & medical issues.
Further details on all experience described on my LinkedIn & Rover profiles - Further references available upon request
Timeline
Canine-Human Relationship Institute
Relationship Based Behavior Modification/Relationship Based Training
(RBBM/RBT), Canine Training from Relationship Based Behavior Modification
01.2023 - 05.2023
Cooperative Care Dog Groomer & Stylist
Social Pups Grooming
01.2022 - Current
Program Manager & Personal Trainer
Montreal Social Pups
07.2021 - Current
Pet First Aid Certified - Walks & Wags Pet First Aid
08-2020
Personalized Pet Services Provider
Wagging Tails Montreal
03.2020 - Current
Patient Care Consultant
Amerisource Bergen - Innomar Strategies Division
09.2019 - 07.2021
Guest Relations Specialist
Airbnb - LUX Brand
10.2017 - 11.2018
Crisis Intervention Specialist
Airbnb - Luxury Retreats Acquired Team
01.2017 - 11.2017
Senior Guest Experience Conceirge
Airbnb - Luxury Retreats Acquired Team
11.2016 - 01.2017
First Aid & CPR-C Certified - St. Johns Abulance
05-2015
Positive Changes Dog Training -Danielle Beauregard
from Private Training For Deaf Puppy & Pack Reactivity
01.2015 - 08.2015
Director Of Operations
Edgewood Care Centre - Mental Health Residence
09.2014 - 07.2016
Director of Food Services
Edgewood Care Centre - Residential Care Facility
08.2014 - 09.2015
Animal Care Technician
SPCA of Montreal
06.2013 - 09.2013
Front of House Corporate Trainer
P.F. Chang's Bistro
04.2013 - 11.2013
HIGH FIVE Certified- Canada's quality standard for recreation and leisure programs. It was founded in 2001 by Parks and Recreation Ontario (PRO) as a national standard for children’s recreation programs
04-2012
CPI - Non- Violent Crisis Prevention Intervention Certification
04-2012
Concordia University
Bachelor of Arts from Applied Human Sciences Major in Human Relations
05.2011 - 05.2014
University of Waterloo
Bachelor of Science from Environmental SC - Major International Development
05.2009 - 05.2011
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