Kelly Allen
HALIFAX,NS
Summary
Dynamic, versatile and professional restaurant server with a proven track record of delivering exceptional service and enhancing guest experiences. Skilled in multitasking, problem-solving, and collaborating with team members to ensure smooth restaurant operations.
Overview
27
27
years of professional experience
Work History
Restaurant Server
Darya / Armour Group
HALIFAX, NS
05.2025 - Current
- Provided excellent customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Assisted in maintaining cleanliness of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Explained menu items and made recommendations to guests.
- Handled guest inquiries and resolved issues effectively.
- Trained new staff on restaurant procedures and service standards.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained positive relationships with co-workers and customers alike through friendly communication.
- Attended to guests needs in a timely manner, ensuring satisfaction throughout their dining experience.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Provided exceptional service to high volume of daily customers.
- Assisted other servers as needed during peak hours or special events.
- Recorded orders accurately into the Point of Sale system.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Restaurant Server
Da Maurizio
HALIFAX, NS
04.2005 - 02.2025
- Provided exceptional customer service in a high-end dining environment.
- Coordinated with kitchen staff to deliver timely and accurate orders.
- Trained and mentored new servers on fine dining protocols.
- Maintained knowledge of wine pairings to enhance dining experiences.
- Trained in wine and liquor service in order to provide full and positive experiences to guests.
- Demonstrated knowledge of wine list and recommended wines based on customer preferences.
- Accurately recorded orders in POS system while providing excellent customer service.
- Prepared tables, rolled silverware and expertly polished glassware for optimal presentation.
- Mixed cocktails and created drink recipes for diverse clientele.
- Provided excellent customer service by engaging with patrons regularly.
- Performed opening and closing duties including restocking supplies.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Restaurant Server
Il Mercato
HALIFAX, NS
07.1998 - 05.2005
- Provided excellent customer service to enhance dining experiences.
- Took and processed customer orders accurately and efficiently.
- Collaborated with kitchen staff to ensure timely food delivery.
- Explained menu items and made recommendations to guests.
- Trained new staff on restaurant procedures and service standards.
- Managed multiple tasks simultaneously while providing excellent customer service.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters, windowsills.
- Provided exceptional service to high volume of daily customers.
Education
Bachelor of Science - Physics
Dalhousie University
Halifax04-1997
Skills
- Order processing
- Menu knowledge
- POS system operation
- Beverage service
- Fine dining protocols
- Customer relationship management
- bartending
- Wine Knowledge
Languages
Portuguese
Professional
French
Limited
Italian
Limited
Spanish
Limited
Timeline
Restaurant Server
Darya / Armour Group
05.2025 - Current
Restaurant Server
Da Maurizio
04.2005 - 02.2025
Restaurant Server
Il Mercato
07.1998 - 05.2005
Bachelor of Science - Physics
Dalhousie University