KELLY ADELINE-VEERASAMY
SURREY,BC
Summary
Eager to utilize my skills acquired through relevant experience to excel in a dynamic and innovative environment, contributing to the achievement of company goals while continuously expanding my knowledge and expertise.
Overview
25
25
years of professional experience
Work History
Bilingual Credit Management Resolution Officer
Royal Bank Of Canada
05.2024 - Current
- Participated in cross-functional projects to enhance the company''s overall risk management framework and credit policies.
- Supported business growth objectives by conducting detailed financial analysis on prospective clients before extending credit facilities.
- Played a key role in improving credit loss ratios through timely identification of problem loans and effective workout strategies.
- Managed complex restructuring deals involving multiple parties, ultimately preserving asset value for the organization.
- Developed customized credit solutions to meet unique client needs while maintaining strict risk management standards.
SENIOR BILINGUAL ADMINISTRATION OFFICER
LAURENTIAN BANK
03.2024 - Current
- Conducted clearing and settlement tasks, including EFT, wire payments, cheque processing
- Resolved payment queries and discrepancies promptly
- Managed interbank communication and inquiries effectively
- Monitored departmental mailboxes for timely responses
- Executed journal entries and money transactions accurately
- Ensured compliance with regulatory reporting requirements
- Fostered positive relationships with clients and stakeholders
- Contributed to successful internal and external audits
- Provided timely support to internal and external departments
- Verified work accuracy and completeness for compliance
- Met strict daily workload timeframes
- Contributed to departmental goal planning and process improvement
- Stayed updated on relevant legislation and policies
- Participated in special projects as needed.
BILINGUAL CREDIT ANALYST
THE MAURITIUS COMMERCIAL BANK LTD
11.2015 - 10.2019
- Assistance in the analysis of financing files
- Assistance in calculating applicants' solvency and risk
- Preparation of files for specific committees
- Monitoring and management of reminders
- Performing various administrative tasks.
BILINGUAL CUSTOMER SERVICE SUPERVISOR
THE MAURITIUS COMMERCIAL BANK LTD
02.2011 - 10.2015
- Provide high quality and timely service to customers and provide advice on available channels with a view to improving the level of customer satisfaction
- Continuously improve customer service, streamline work processes, and work collaboratively and jointly with the team to provide quality service
- Client portfolio management
- Promote the use of alternative channels to improve operational efficiency and customer experience
- Process applications for loans and other banking facilities
- Comply with all relevant laws, codes, rules, regulations, procedures, and best work practice standards to minimize financial loss and protect the company's reputation and reputation
- Provide a high level of service to clients, address their concerns, and ensure that their needs are met in a timely manner and to their utmost satisfaction
- Identify business opportunities and direct them to the right sector
- Report quickly to appropriately route all suspicious transactions.
BILINGUAL CUSTOMER CONTACT CENTER AGENT
THE MAURITIUS COMMERCIAL BANK LTD
07.2006 - 02.2011
BILINGUAL CASHIER/BACK-OFFICE CLERK
THE MAURITIUS COMMERCIAL BANK LTD
09.1999 - 07.2006
BILINGUAL CREDIT EXECUTIVE
THE MAURITIUS COMMERCIAL BANK LTD
11.2019
- Analyzing of financials for company and individual
- File risk analysis and credit allocation decision-making
- Presentation in committee of specific files
- Editing and transmission of loan offers and processing of credit request
- Follow-up and management of a portfolio of files.
Education
Professional Part 1 at The Association of Chartered Certified Accountants (ACCA), London, UK -
Higher School Certificate at University of Cambridge, CAMBIRDGE, UK -
BTS Banque, Customer Advisor (Bac + 2 equivalent) – French tertiary Studies -
ACADEMIE DE LA REUNION
SAINT-DENIS, REUNION01.2020
Skills
- Teamwork
- Versatility
- Resistance to stress
- Adaptability
- Organization
- Having patience
- Taking initiative
- Communication skill
Languages
Bilingual: English and French
References
References available upon request.
Hobbies and Interests
- Travel
- Sports: Swimming
- Benevolent
Timeline
Bilingual Credit Management Resolution Officer
Royal Bank Of Canada
05.2024 - Current
SENIOR BILINGUAL ADMINISTRATION OFFICER
LAURENTIAN BANK
03.2024 - Current
BILINGUAL CREDIT EXECUTIVE
THE MAURITIUS COMMERCIAL BANK LTD
11.2019
BILINGUAL CREDIT ANALYST
THE MAURITIUS COMMERCIAL BANK LTD
11.2015 - 10.2019
BILINGUAL CUSTOMER SERVICE SUPERVISOR
THE MAURITIUS COMMERCIAL BANK LTD
02.2011 - 10.2015
BILINGUAL CUSTOMER CONTACT CENTER AGENT
THE MAURITIUS COMMERCIAL BANK LTD
07.2006 - 02.2011
BILINGUAL CASHIER/BACK-OFFICE CLERK
THE MAURITIUS COMMERCIAL BANK LTD
09.1999 - 07.2006
Professional Part 1 at The Association of Chartered Certified Accountants (ACCA), London, UK -
Higher School Certificate at University of Cambridge, CAMBIRDGE, UK -
BTS Banque, Customer Advisor (Bac + 2 equivalent) – French tertiary Studies -
ACADEMIE DE LA REUNION
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